topic Re: Working to resolve issue with videos in Earn Activities

Working to resolve issue with videos

AARPTeri — Wed, 04 Aug 2021 17:05:32 GMT

We are aware of the issues some users are experiencing with videos today and hope to have resolved ASAP.

Re: Working to resolve issue with videos

Ikaikahan — Fri, 06 Aug 2021 13:55:45 GMT

still have issue

Re: Working to resolve issue with videos

YoLarry — Fri, 06 Aug 2021 16:26:00 GMT

Hey gang, This is day three for this problem. Any new information? Thanks bunches

Re: Working to resolve issue with videos

AARPTeri — Fri, 06 Aug 2021 16:28:44 GMT

@YoLarry and @Ikaikahan We are still working to fix sorry this is taking longer than anticipated. They are doing their best to resolve.

Re: Working to resolve issue with videos

coolmaine — Sun, 08 Aug 2021 16:58:09 GMT

This is day 4 and still no points for viewing videos. On both my tablet and laptop

Re: Working to resolve issue with videos

RDP1951 — Tue, 10 Aug 2021 20:08:37 GMT

Are video issues fixed yet? or is it just me?

Re: Working to resolve issue with videos

AARPJanelleM — Tue, 10 Aug 2021 20:51:40 GMT

@RDP1951 The intermittent issue with videos has not been resolved yet. We hope to get it fixed as soon as possible.

Re: Working to resolve issue with videos

Army49 — Wed, 11 Aug 2021 03:52:18 GMT

This is day #3 for videos not awarding me points. I have watched 8 videos, and unfortunately, no points awarded. I noticed the videos don't have the "300 point" badge and instead the AARP Rewards logo with the "star" is under each video. Is this issue happening only with Apple computers, tablets and iPhones ? I have tried using a desktop Mac and iPhone. Hope this can be resolved soon.

Re: Working to resolve issue with videos

Army49 — Wed, 11 Aug 2021 23:40:01 GMT

This hasn't been an intermittent issue for me. I haven't been able to earn points watching videos for 4+ days. FYI: The 300 point badge under each video has been replaced with the AARP logo with the star in the center. Is this issue happening only with Apple products?

Re: Working to resolve issue with videos

RDP1951 — Thu, 12 Aug 2021 01:37:54 GMT

No @Army49 I have an iphone and my laptop is windows.

Re: Working to resolve issue with videos

cs84265807 — Thu, 12 Aug 2021 20:42:10 GMT

Unfortunately I’m having that issue also. Waiting patiently for it to be resolved!

Re: Working to resolve issue with videos

YoLarry — Thu, 12 Aug 2021 21:10:42 GMT

Hey Folks,

Fixed it on my Mac by deleting the AARP cookies in the browser. Didn't work before but now it does. Cheers Larry ( ps 2nd try at posting this)

Re: Working to resolve issue with videos

Army49 — Thu, 12 Aug 2021 22:04:21 GMT

Thanks, @YoLarry Just cleared the cookies and now able to watch videos again!

Re: Working to resolve issue with videos

TerryS716565 — Sat, 14 Aug 2021 12:09:46 GMT

Still having the problem… so annoying! It’s been about four days now

Re: Working to resolve issue with videos

RDP1951 — Sat, 14 Aug 2021 12:40:03 GMT

Worked for me on my windows laptop--thanks @YoLarry! Maybe AARP will give you a job

Re: Working to resolve issue with videos

cs84265807 — Mon, 16 Aug 2021 12:33:18 GMT

Now video checks off but says I missed points but nothing is added to my count? When I use my PC the pints are added but when I use my smartphone… nothing! Will this ever be fixed? Any ideas are welcomed. Thank you!

Re: Working to resolve issue with videos

YoLarry — Mon, 16 Aug 2021 15:25:04 GMT

Good Morning

Have you tried deleting the cookies on your phone's browser

for the iPhone

https://support.apple.com/en-us/HT201265

cheers

Re: Working to resolve issue with videos

TerryS716565 — Mon, 16 Aug 2021 16:37:22 GMT

Thank you for the suggestion but this problem only occurs on my account. My husband and I use the same iPhone to earn and redeem points. His account always adds his points but my account doesn’t… just a check mark and nothing added. So I think the problem is my account only! But thank you anyway!

Re: Working to resolve issue with videos

YoLarry — Mon, 16 Aug 2021 16:54:06 GMT

well ok, so you have or haven't deleted the cookies?

Thanks

Re: Working to resolve issue with videos

AARPJanelleM — Mon, 16 Aug 2021 19:32:30 GMT

@cs84265807 We are working to get this intermittent issue resolved as soon as possible. We sincerely apologize for the inconvenience and understand your frustration.