topic Re: Tablets not providing pts for videos in Earn Activities

Tablets not providing pts for videos

JCM1954 — Thu, 05 Aug 2021 16:05:44 GMT

Still having issues on my tablet with message stating Missed pts, "you could have earned pts with this activity". I have no problems on the laptop, or the iphone just the tablet. The no pts on the tablet started yesterday....as I have always used my tablet previously. I have deleted the aarp app and reloaded onto the tablet a number of times, along with a hard restart of the tablet. Nothing corrects. I even checked my settings everything is fine for videos they play well. Just no pts from AARP awarded for the exercise. Will you notify when this is repaired? Thanks

Re: Tablets not providing pts for videos

cchrane — Fri, 06 Aug 2021 00:22:39 GMT

I am having the same issue on my desktop computer.

Re: Tablets not providing pts for videos

md6239487 — Fri, 06 Aug 2021 10:13:26 GMT

Same on my computer, Started yesterday quizzes work but not videos

Re: Tablets not providing pts for videos

pp5719 — Fri, 06 Aug 2021 14:34:41 GMT

Ditto on my desktop. Besides no points for videos, when I enter today's promo code BUSINESS, I get a message "We don't recognize that code. Please try again."

Re: Tablets not providing pts for videos

JCM1954 — Fri, 06 Aug 2021 14:38:32 GMT

Thank you - the Tablet is working again this morning providing pts for any videos watched. Hoorah!

Re: Tablets not providing pts for videos

AARPJanelleM — Mon, 09 Aug 2021 13:39:54 GMT

@JCM1954 I'm glad the site is working for you again! This is an intermittent issue and if you have any further trouble, please know that we are working to get it resolved as soon as possible.

Re: Tablets not providing pts for videos

AARPJanelleM — Mon, 09 Aug 2021 13:43:51 GMT

@pp5719 The promo code from Friday 8/6 "business" is now working, you should be able to enter it to receive those points now.

AARP is aware of the issues some users are experiencing with videos on our Rewards site and we hope to have resolved ASAP.

Re: Tablets not providing pts for videos

AARPJanelleM — Mon, 09 Aug 2021 13:45:18 GMT

@md6239487 @cchrane We appreciate your patience as we work to get our site issue fixed as soon as possible.

Re: Tablets not providing pts for videos

coolmaine — Tue, 10 Aug 2021 03:17:37 GMT

Still no points for watching videos. This is day 5 for me. On my tablet and laptop. Hope it's resolved soon. I have to say I have had no problems since the start of this rewards program so I will have to be patient.