topic Re: No points for videos in Earn Activities

No points for videos

kb1248 — Sat, 05 Sep 2020 13:49:18 GMT

Points are not being rewarded for watching videos. Is it just me?

Re: No points for videos

JoLo49 — Sat, 05 Sep 2020 17:15:02 GMT

It happens to me once in a while. Try refreshing the page and re-watch the video to see if the points will be awarded. Sometimes that's a quick fix. Make sure that the "300" badge is shown before the start of each video.

Re: No points for videos

andrewtoo — Sat, 05 Sep 2020 18:51:46 GMT

I have noticed that my points earned have been 300 points short of my count that I keep. I suppose that I will have to watch more closely to make sure that I am getting credit. I believe that I am not getting credit for one of the videos, but I don't know which one.

Thanks,

Re: No points for videos

nhsheila55 — Sat, 05 Sep 2020 21:23:44 GMT

I’m having the same problem. No points awarded for watching videos today. I’ve tried different videos and signing in and out a few times. I even checked my phone settings!!! It is definitely not working today.

Re: No points for videos

shamit — Sat, 05 Sep 2020 21:48:16 GMT

andrew200: I noticed that I was also 300 points short a couple of days. Today I opened my first video in another tab and watched it and then checked my points. It didn't count it. It seems that it wasn't counting the first video that is watched. Refreshing the page didn't help. I checked the "Transaction History" and it didn't show that I had watched it. So I watched it again and got the points. And then it showed up in the Transaction History.

By the way the badge was there and it said You Received Points. But I didn't. Not until the second viewing.

Re: No points for videos

kb1248 — Sat, 05 Sep 2020 22:10:15 GMT

JoLo,

Thanks for the reply, and also to others who gave feedback.

At the risk of boring anyone reading, this problem started about 3 days back, and I tried various strategies, logging off, 2nd chance, ad infinitum. Probably 6-10 efforts were wasted. This afternoon, lo and behold, 1 of the videos registered points, so I tried another, and nothing.

So we'll keep plugging away, and see what evolves early into the week. If I run out of quizzes and the like to rack up points, so be it, but I'm hoping this gets back on track to have the option of point earning.

I'll add this in case it helps anyone experiencing any degree of a similar problem. When a video is new, sometimes it doesn't work immediately, so if you employ one that's been up and running for a while, and this problem occurs, we have something in common.

If you are not having ny problem with getting points for videos, rock on.

Re: No points for videos

mi4090 — Sun, 06 Sep 2020 10:11:04 GMT

Hello @kb1248

Missing points for (1) videos for about (5) days now, getting the rewarded badge for all watched.

I keep Transaction History open and view after watching 5 videos to determine what I didn't get points for. Then I go back and watch video again to get points😢

Right about making sure badge appears before viewing. It's something new everyday.

Hope you get your points😊

Have a Blessed Day

Marylin

Re: No points for videos

d834312d — Sun, 13 Sep 2020 18:53:17 GMT

I've been having this issue for over a week and still am

Re: No points for videos

CaliaRose — Mon, 14 Sep 2020 06:40:04 GMT

https://community.aarp.org/t5/Earn-Activities/Reward-Points-counter-not-updating/m-p/2314384#M1359

@CaliaRose wrote:
@mi4090 So, based upon your suggestion, I have noticed something. And @AARPLaurenA needs to know this, to pass it on...

If you go to the Discover page (https://www.aarp.org/rewards/discover/) and refresh, it will show the correct points at the top and/or on the counter. Then, after refreshing the Discover page, go back and refresh the Transactions History page, and the counter updates. So there's a coding error going on here

Re: No points for videos

JoLo49 — Fri, 18 Sep 2020 08:01:26 GMT

I watched 3 videos today, and the badge got checked off as completed, however, missing the points for watching the 3 videos on the black banner dashboard. The dashboard doesn't appear to be updating after each activity.

JoLo49

Re: No points for videos

JoLo49 — Fri, 18 Sep 2020 08:14:19 GMT

Update: I logged into my account to check my point total and found to be correct, and the points for videos were included. It appears the black dashboard is not updating after each completed activity. This is a new occurrence as the dashboard has always updated after each completed activity.

Re: No points for videos

ralmon — Fri, 18 Sep 2020 16:04:48 GMT

2 different browsers (Chrome, Firefox), 2 different point totals reported, neither correct.

Difference of 900 points between the 2 browsers, probably the 2 quizzes I just did.

Neither browser is counting today's promo code in the total.

All of the uncounted points are listed in transaction history, just not counted in the title bar, nor the black banner.

Re: No points for videos

CaliaRose — Sat, 19 Sep 2020 02:53:06 GMT

https://community.aarp.org/t5/Earn-Activities/Reward-Points-counter-not-updating/m-p/2314384#M1359

@CaliaRose wrote:
@mi4090 So, based upon your suggestion, I have noticed something. And @AARPLaurenA needs to know this, to pass it on...

If you go to the Discover page (https://www.aarp.org/rewards/discover/) and refresh, it will show the correct points at the top and/or on the counter. Then, after refreshing the Discover page, go back and refresh the Transactions History page, and the counter updates. So there's a coding error going on here

Re: No points for videos

JoLo49 — Sat, 19 Sep 2020 03:41:34 GMT

I tried refreshing the Discover page, however, the points did not update on the Discover page or after refreshing the transaction history. It seems there was another issue happening yesterday evening. I logged back into my account page and found that the points were updated under my account page, however, it took over an hour for the black dashboard to catch up to the correct point total, despite multiple refresh of the page.

Re: No points for videos

CaliaRose — Sat, 19 Sep 2020 04:05:48 GMT

@JoLo49 Well, I just typed out a message to you and the mods about these constant issues and it gives me a page error and doesn't save my post....figures. The irony is ridiculous.

It seems the Discover page is not updating for me tonight, either. I'm gonna make another post to the mods in another thread.

Re: No points for videos

JoLo49 — Sat, 19 Sep 2020 05:07:03 GMT

Hello @ CaliaRose

I have noticed numerous site problems this month. Points not updating in real time on the black dashboard, the "oops, something went wrong" message when entering the sweepstakes or daily wins, videos not awarding points, and the Gateway 504 errors. It seems with each enhancement of the website, a new issue is created. I hope tech support can fix the issues at hand before adding more enhancements to the site.

Re: No points for videos

CaliaRose — Sun, 20 Sep 2020 00:44:49 GMT

@JoLo49 I made a post in my tech issues thread and also sent it by private message. These tech issues have gotten out of hand.

Re: No points for videos

MicheleW321192 — Sat, 26 Sep 2020 15:36:53 GMT

I am having the same problem this morning. Videos showing up in transaction history but no points awarded in real time. I logged out and back in, points did seem to be updated after doing this.

Re: No points for videos

al45009948 — Thu, 01 Oct 2020 03:59:32 GMT

I watched 3 different videos and received no points. I noticed that there was a check mark after I watched them. I watched each video twice and no points. I also did a quiz and received no points but got a check mark. I cleared my cache files and restarted but still no points. I responded to their Feedback request and explained that they must be filing these Feedback Surveys under Who Gives A ####. Different problem every day. Have a blessed day everyone

Re: No points for videos

al45009948 — Thu, 01 Oct 2020 04:25:12 GMT

It's me again. My points started showing up after Midnight.