topic Re: First few videos not awarding points in Earn Activities

First few videos not awarding points

RussellP197074 — Thu, 05 Dec 2019 19:32:18 GMT

Lately, the first four-five videos come up at the end saying "You just missed earning points". After that it awards points without any issues.

I've tried different videos in the beginning, but it still works the same.

Anybody else seeing this?

Re: First few videos not awarding points

andrewtoo — Thu, 05 Dec 2019 20:30:12 GMT

@RussellP197074

Every day I have to reload the first video that I attempt (sometimes more than once) until the red message "AARP Rewards: Why it matters" displays. Also, the 300 point AARP Reward circular button appears behind the message. Even if it displays the message on the first try, I still reload the first video and check make sure that I got points for it after completion.

Of course, it may be different for each user/browser/astrological sign/etc.

Re: First few videos not awarding points

mi4090 — Fri, 06 Dec 2019 08:46:45 GMT

@RussellP197074

Russell, when the Just Missed banner appears I close it and wait for the points badge with amount earned to appear and hit button 2 watch.

I too have to refresh the first & sometimes 2nd videos to get points.

On my browsers a black banner appears at bottom and I scroll to see points badge on phone. Video #3 is OK.

Have a Blessed Day

Marylin

Re: First few videos not awarding points

RussellP197074 — Sat, 07 Dec 2019 19:12:29 GMT

The way I view the videos is to rt click on the video and open it in a new window. If it didn't work, I just went on to the next one, and so on, but it might take about four videos before I got one to work. Never went back in the same session to retry one. So the next time I watched the first and noticed that he rewards points weren't showing, so I paused it, closed the window and then reopened the same video again, in a new window and it worked, and so did the rest of the videos.

Thanks for your help.

Re: First few videos not awarding points

AARPTeri — Thu, 12 Dec 2019 19:56:15 GMT

@RussellP197074 , @mi4090 @andrewtoo We are happy to report this issue has been resolved.

Re: First few videos not awarding points

mi4090 — Wed, 18 Dec 2019 22:29:52 GMT

My 1st (2) videos are now freezing.

@mi4090