topic Re: anyone able to get Rewards points for viewing videos yet in Earn Activities

anyone able to get Rewards points for viewing videos yet

BarbaraM448265 — Fri, 29 May 2020 10:09:48 GMT

It has been three days, and I am still not able to get points for viewing videos. Is everyone still experiencing this problem? Is there a fix I am unaware of?

Re: anyone able to get Rewards points for viewing videos yet

SamuelTGeer — Fri, 29 May 2020 14:15:12 GMT

Videos do not load.

Re: anyone able to get Rewards points for viewing videos yet

mi4090 — Fri, 29 May 2020 16:32:49 GMT

Hello @BarbaraM448265 & @SamuelTGeer

You may have already tried this, but clear your cookies & cache on your devices. Make sure the browser you're using is the most current and make sure you are logged in.

I'm not having any problems viewing videos and maxed out points today.

Hope this will help😊

Have a Blessed & Safe Day

Marylin

Re: anyone able to get Rewards points for viewing videos yet

JoLo49 — Fri, 29 May 2020 21:22:44 GMT

I am able to view the videos with no issues and earned the points. A few months ago, some videos weren't loading, but tech support fixed all of those issues. All videos are working well on my end.

Re: anyone able to get Rewards points for viewing videos yet

MicheleW321192 — Sat, 30 May 2020 18:31:54 GMT

I am able to view videos with no problem but points are not updating in real time. If I log out and then log back in the points total will be updated. Very annoying.

Re: anyone able to get Rewards points for viewing videos yet

JoLo49 — Sat, 30 May 2020 21:24:31 GMT

I have found that points don't always update in real time, and the transaction history most often have errors so it can't be viewed. Sometimes the black banner will show updated points, but it's a hit or miss in the timing. Unfortunately, logging out and back into the account is the only way to view updated points. It is annoying, and hope tech support can fix the reliability of the black banner and transaction history.