topic Re: Cannot redeem rewards points in Benefits & Discounts

Cannot redeem rewards points

coldje — Thu, 12 Mar 2026 16:16:49 GMT

Over the last MONTH I have reported a problem with my ability to redeem rewards points via chat and telephone. It's always the same: "I assure you the investigation into this problem is ongoing." The CSR really has no idea what's going on. Nothing has been done. It's an account issue that should take 30 seconds to solve. I'm not just being cynical. I taught Information Technology at university for 30 years. Everything is done online in 2026. It's just not that hard.

Re: Cannot redeem rewards points

SereneSeagull — Thu, 12 Mar 2026 19:19:50 GMT

I’d suggest getting the eyes and ears of @AARPTeri or @sandy .

Re: Cannot redeem rewards points

WW393731 — Fri, 13 Mar 2026 05:58:57 GMT

I joined a month ago and could not redeem. I can earn but I can't redeem. Into second "10 day escalation". All going into my report .