https://community.aarp.org/t5/Benefits-Discounts/Re-attn-Dr-Myechia-Minter-Jordan/m-p/2659873#M3878 <P>I completely agree!&nbsp; I've been trying since 1/15/26 to get the health connect to work.&nbsp; They helped me, and got it to work for a few weeks.&nbsp; About 1 month later they sent me an email asking if everything is still working?n&nbsp; I checked my rewards and realized on 1/15 it had stopped working, yet my health connect shows it's connected. I responded to their email and sure enough, they won't respond back. I've called the rewards department several times and was told that Debbie, in escalation dept., is working on it.&nbsp; I've called her at 626-585-2631 on 2/18 at 3:39pm, 2/24 at 9:19am and today at 2:50pm and she doesn't answer or return calls.&nbsp; In the meantime, I sent a very long and detailed letter to Dr. Myechia Minter-Jordan on 2/24 and I'm waiting to see what she does.&nbsp; I think it's terrible that members don't seem to be a priority for AARP, and I've been a member for 11 years.&nbsp; Are they too focused on finding new members? Keep posting things like this and hopefully AARP will listen.</P><H2>&nbsp;</H2> Fri, 06 Mar 2026 20:08:09 GMT NatureAdventure 2026-03-06T20:08:09Z https://community.aarp.org/t5/Benefits-Discounts/Re-attn-Dr-Myechia-Minter-Jordan/m-p/2659873#M3878 <P>I completely agree!&nbsp; I've been trying since 1/15/26 to get the health connect to work.&nbsp; They helped me, and got it to work for a few weeks.&nbsp; About 1 month later they sent me an email asking if everything is still working?n&nbsp; I checked my rewards and realized on 1/15 it had stopped working, yet my health connect shows it's connected. I responded to their email and sure enough, they won't respond back. I've called the rewards department several times and was told that Debbie, in escalation dept., is working on it.&nbsp; I've called her at 626-585-2631 on 2/18 at 3:39pm, 2/24 at 9:19am and today at 2:50pm and she doesn't answer or return calls.&nbsp; In the meantime, I sent a very long and detailed letter to Dr. Myechia Minter-Jordan on 2/24 and I'm waiting to see what she does.&nbsp; I think it's terrible that members don't seem to be a priority for AARP, and I've been a member for 11 years.&nbsp; Are they too focused on finding new members? Keep posting things like this and hopefully AARP will listen.</P><H2>&nbsp;</H2> Fri, 06 Mar 2026 20:08:09 GMT https://community.aarp.org/t5/Benefits-Discounts/Re-attn-Dr-Myechia-Minter-Jordan/m-p/2659873#M3878 NatureAdventure 2026-03-06T20:08:09Z