topic Re: When are they going to fix the BROKEN rewards site? in Benefits & Discounts

When are they going to fix the BROKEN rewards site?

ChristopherC826622 — Wed, 01 Oct 2025 04:38:05 GMT

This happens every month. I go out to redeem an earned rewards. The site makes me take some quizzes or watch some videos. It says I completed the tasks but when I go to make the redemption it tells me I need to complete the tasks. I try to do it AGAIN, and it tells me I've already completed it. I then go back to make the redemption and yet again it says I need to complete the tasks. Its an annoying endless circle. Whoever is in charge of the rewards program needs to be replaced. I've been asking AARP to fix their broken site for over two years. I get a lot of lip service, but apparently they are too busy getting their commissions from hawking other products to hire someone who actually knows how to build a working website. When my membership expires I won't be renewing it. Your rewards program is nothing short of a bait and switch. BROKEN, BROKEN, BROKEN! A total waste of our time.

Re: When are they going to fix the BROKEN rewards site?

leonp574353 — Wed, 01 Oct 2025 04:40:24 GMT

I am having the same problems! You would think that after being down almost an entire month they would have fixed this!

Re: When are they going to fix the BROKEN rewards site?

JonathanM243209 — Wed, 01 Oct 2025 05:02:10 GMT

Also have been having the exact same issues - was praying that when the system was down for 3 weeks in September that maybe someone was fixing these errors - Should have known better!

I give up - glad I never did automatic renewal

Re: When are they going to fix the BROKEN rewards site?

sherjohn49512 — Wed, 01 Oct 2025 05:05:58 GMT

in addition to that problem is after watching one of the videos it won't acknowledged that you have completed it so you can't finish the lesson.

Re: When are they going to fix the BROKEN rewards site?

coolmaine — Wed, 01 Oct 2025 05:09:34 GMT

I have completed all the lessons and given credit for it and yet cannot redeem the gift card. It says I need to complete the lesson and I have and it states I have. I thought things would be better tonight but it's the same as always.

Re: When are they going to fix the BROKEN rewards site?

shamit — Wed, 01 Oct 2025 05:29:33 GMT

It's even worse this month. At least the previous months you were able to redeem by about 1AM Eastern time. This month it is almost 1:30AM and the problem still exists.

Re: When are they going to fix the BROKEN rewards site?

shamit — Wed, 01 Oct 2025 06:15:40 GMT

Oh WOW! I am trying to complete the Sleep your way to a Better You. I have completed all 4 activities, but it shows I have completed the "Ease your pain with better sleep". When I click on it, it shows I have watched it. And I have many times. But lo and behold when I check my transaction history it doesn't show up. Instead it shows I have watched "How to start playing pickleball". I can't even find that video when I do a search. I know I didn't watch a pickleball video. And it shows that I watched this video in the middle of the other sleep activities. Can this site be more messed up? So I guess no CVS card for me since I can't watch the correct video again for another month. Totally ridiculous !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: When are they going to fix the BROKEN rewards site?

JamesR914614 — Wed, 01 Oct 2025 06:33:48 GMT

Experienced the identical glitch. I did, however, find the other sleep video, and a check appears next to it, indicating that I watched it, yet it is not reflected in my history. Like you, I did not watch a pickelball video, but that video is also checked. No CVS card. Very disappointing.

Re: When are they going to fix the BROKEN rewards site?

TheresaR299197 — Wed, 01 Oct 2025 06:36:25 GMT

Ditto to above comments. Am hopeful that customer service will be of help.

Re: When are they going to fix the BROKEN rewards site?

MaxM915296 — Wed, 01 Oct 2025 09:00:10 GMT

Unbelievable. You have to wake up at a ridiculous hour on first day of every month to even have a chance to get a decent reward, and yet they STILL f you over. so ridiculous.

Re: When are they going to fix the BROKEN rewards site?

MaxM915296 — Wed, 01 Oct 2025 09:19:31 GMT

oops meant to say this about not getting credit for watching Extra Credit video even tho' I watched it 2 times, and therefore it thinks I haven't completed all 4 required extra credit requirements, so I cant redeem points for the CVS card. I'm sure by the time they resolve it, it will be Sold Out, so it will have all been another waste of time / ripoff. when will I ever learn not to waste my time on this site.

Re: When are they going to fix the BROKEN rewards site?

MarinaB570101 — Wed, 01 Oct 2025 09:27:07 GMT

The same here. I have watched the video 3 times, had a check mark but was unable to redeem. Please fix the problem

Re: When are they going to fix the BROKEN rewards site?

WebWiseWoman — Wed, 01 Oct 2025 09:33:45 GMT

Never, Christopher, because they won't acknowledge any issue (sound familiar)...

For anyone's use, don't bother with the following videos (not rewarding since 20-Jan-2025 "update"):

Tips to managing medication (no points earned after watching full video)
Guidance for wound care (no points earned after watching full video)
How to Treat Skin Tears (no points earned after watching full video)
How to identify signs of infection (no points earned after watching full video)
How staffing agencies can help you (Espanol link; does not award points when viewed in either Espanol or translated to English)
How to safely move with a walker (video does not present; goes to list of videos of which this is not one)
Get new work experience and skills (Espanol link; does not award points when viewed in either Espanol or translated to English)
Create personal marketing tools (Espanol link; does not award points when viewed in either Espanol or translated to English)
How nutritious meals help the family (Espanol link; does not award points when viewed in either Espanol or translated to English)
Tips to prepare for your job search (Espanol link; does not award points when viewed in either Espanol or translated to English)
Tips on assisted mobility at home (video does not present; goes to list of videos of which this is not one)
Target your job search (AGAIN) (Espanol link; does not award points when viewed in either Espanol or translated to English)
Network with people who know people (Espanol link; does not award points when viewed in either Espanol or translated to English)
Make your home comfortable and safe (Espanol link; does not award points when viewed in either Espanol or translated to English)
Navigate the job application process (Espanol link; does not award points when viewed in either Espanol or translated to English)
DIY tips for safety as you age (Espanol link; does not award points when viewed in either Espanol or translated to English)
Know the benefits of virtual care (Espanol link; does not award points when viewed in either Espanol or translated to English)
How to move from car to wheelchair (no points earned after watching full video)
The best anti-inflammatory foods (presents The Best Superfoods For Eyes video)
Top changes to job hunting (presents Top Five Money Wasters video)
Surprising benefits of meditation (presents Surprising Things Covered By Homeowners Insurance video)
Are smartwatches worth it? (Espanol link; does not award points when viewed in either Espanol or translated to English)
How to assess pain (video does not present; goes to list of videos of which this is not one)
What is Hospital at Home? (video does not present; goes to list of videos of which this is not one)
Guided relaxation breathing [7:02 minutes] (presents Guided Breathing: Two Minute Breathing - AARP video)

Re: When are they going to fix the BROKEN rewards site?

mbruno404 — Wed, 01 Oct 2025 10:41:15 GMT

The same exact situation happened to me this am

Re: When are they going to fix the BROKEN rewards site?

ph8624 — Wed, 01 Oct 2025 12:14:32 GMT

I am having the exact same issue of not being able to redeem extra credit points for the gift card I want because it won't register that I have watched one of the required videos. Very frustrating and so unfair.

Re: When are they going to fix the BROKEN rewards site?

SupperDad73 — Wed, 01 Oct 2025 14:17:36 GMT

A good way to improve websites is to involve users directly!
I wish that there was someone home at the AARP to hear the users.

Re: When are they going to fix the BROKEN rewards site?

WebWiseWoman — Wed, 01 Oct 2025 14:47:04 GMT

@AARPTeri @AARPGAIL @AARPAmy please read...

Re: When are they going to fix the BROKEN rewards site?

LindaJoy53 — Wed, 01 Oct 2025 15:06:21 GMT

The bigger problem with these rewards is that when they fail, AARP doesn't seem to believe you. Always instruct you to clear your cache, logout & in ... they automatically assume it to be a user error and respond accordingly if they respond at all.

Re: When are they going to fix the BROKEN rewards site?

LindaJoy53 — Wed, 01 Oct 2025 15:30:34 GMT

... and now it's after 11 AM and the SLEEP YOUR WAY TO A BETTER YOU remains unresolved with all the offered gift cards still available. Somebody's sleeping.

Re: When are they going to fix the BROKEN rewards site?

AARPConsumerCare — Wed, 01 Oct 2025 18:11:50 GMT

I can understand your concern, @MaxM915296. The issue with the Extra Credit activities has been resolved, please try again. - Diana G.