topic Re: Rewards Down! No News! No Timeframe! in Benefits & Discounts

Rewards Down! No News! No Timeframe!

SeanW192407 — Sun, 14 Sep 2025 14:34:00 GMT

As of 09/14/25 at 10:30am Eastern, AARP Rewards Redemption still down. Does any one know what is going on? This has been weeks!

Re: Rewards Down! No News! No Timeframe!

VictorV825849 — Sun, 14 Sep 2025 16:38:55 GMT

Yes, it's really frustrating that it's been down for two weeks. I have never heard of a site being down that long for maintenance. Equally frustrating that there has been no explanation, no updates, nothing.

Re: Rewards Down! No News! No Timeframe!

carolshutt47 — Sun, 14 Sep 2025 19:47:17 GMT

Go to:

https://community.aarp.org/t5/Benefits-Discounts/Rewards-Broken-since-September-1st/m-p/2625941#M3517

for what seems to be the entire posting on this issue.

Re: Rewards Down! No News! No Timeframe!

WilliamM384600 — Sun, 14 Sep 2025 19:58:34 GMT

This has been down for an exceptionally long time for simple maintenance. Since there is no further explanation, I am suspicious that the "Rewards" site may have been hacked. I am changing my password to simply be cautious.

Re: Rewards Down! No News! No Timeframe!

CandidaC75 — Sun, 14 Sep 2025 22:54:42 GMT

Well if "we all" demand a refund for not being able to use the app/website as advertised just maybe they will respond.

Re: Rewards Down! No News! No Timeframe!

ej64073754 — Mon, 15 Sep 2025 21:07:37 GMT

I don't know about you, but I figure I've lost over 100,000 points because I haven't been able to answer any quizzes, do any health/money calculations, or watched any videos on the AARP Rewards site. I also haven't been able to put email bonus points in either. I don't mind when they shut down for 24-36 hours, but 15 days!? C'mon AARP, get your act together.

Re: Rewards Down! No News! No Timeframe!

AnneG461594 — Mon, 15 Sep 2025 21:55:32 GMT

Good Point, maybe a case of ransomware or an attempt by someone to hack into the rewards system in a way that they get ALL the gift cards

Re: Rewards Down! No News! No Timeframe!

SereneSeagull — Tue, 16 Sep 2025 01:15:26 GMT

There’s been links posted on some discussion boards, as well as newsletter you can get to still earn on quizzes videos and games. I’ve copied some here. Also use search box (magnifying glass) and you could type keyword quizzes I believe.

https://www.aarp.org/games/category/rewards-games/

https://www.aarp.org/search/?q=Quiz&c=rewards

https://www.aarp.org/search/?q=Videos&c=rewards

https://www.aarp.org/search/?q=Recipe&c=rewards

Re: Rewards Down! No News! No Timeframe!

AARPConsumerCare — Tue, 16 Sep 2025 15:53:55 GMT

I can understand your concern, @ej64073754, You can still earn points by visiting our main site http://www.aarp.org?cmp=SNO-LITHIUM---&socialid=18196970635 and log in. Then, use the search icon (looking glass) and type "video" or "quiz" and choose the ones marked with the AARP Rewards badge. As long as you're logged into your AARP online account and meet the activity requirements for point earning, the points will be added to your account automatically. Once the site is back up you can review your Transaction History to view your point earnings. - Diana G.

Re: Rewards Down! No News! No Timeframe!

SummerOnTheWay1 — Sat, 31 Jan 2026 10:11:29 GMT

Re: Rewards Down! No News! No Timeframe!

MicheleW321192 — Tue, 16 Sep 2025 16:52:18 GMT

Hi Nicole! Try clicking on the 3 lines (menu) to the right of your name. It should bring you to a page that shows the magnifying glass near the top of the page.

Re: Rewards Down! No News! No Timeframe!

PaulR836502 — Wed, 17 Sep 2025 13:01:44 GMT

It is not just earning points, it is access to gift card savings. AARP champions discounts to help seniors stretch their fixed incomes. I do understand things happen, but down for 17 days? What is your backup plan? Why not figure out a way to handle gift cards by phone to AARP while you are in a down situation. I did call and was told discounted gift cards by phone was not an option. Do something - not just parrot that the site is down and we are working on it.

Re: Rewards Down! No News! No Timeframe!

SusanB407401 — Wed, 17 Sep 2025 14:21:29 GMT

AARP: This is absolutely crazy; I would think that an updated message would be in order for a “temporary” technical issue on its 17th day. I’ve lost total confidence and it is a waste of time to go to the AARP site daily; some timeframe would have been nice. I would hope that you would send out an email when you finally up again.