topic Re: Rewards Broken since September 1st in Benefits & Discounts

Rewards Broken since September 1st

HeatherS903342 — Wed, 10 Sep 2025 07:10:00 GMT

Anyone else encountering this error? I was hoping it would go away.

An error occurred while processing your request.

Reference #97.44c90b17.1757487529.ca2b81af

https://errors.edgesuite.net/97.44c90b17.1757487529.ca2b81af

Whenever I try to enter an instant win, this is what it tells me, or a variation of it.

Re: Rewards Broken since September 1st

SummerOnTheWay1 — Wed, 10 Sep 2025 07:29:37 GMT

[9/10/25] Hi Heather @HeatherS903342 , Rewards Site has been DOWN since 9/1/25. We can "earn" points, but NOT "redeem". Did you SUBSCRIBE to the Rewards Newsletter? It arrives by email EVERY Tuesday & Friday about 1pm ET. You should have ALSO received an email from AARP. BOTH announce the site being DOWN. Nicole!

➡️[*** HEATHER

@HeatherS903342 wrote:
Anyone else encountering this error? I was hoping it would go away.

An error occurred while processing your request.
Reference #97.44c90b17.1757487529.ca2b81af
https://errors.edgesuite.net/97.44c90b17.1757487529.ca2b81af

Whenever I try to enter an instant win, this is what it tells me, or a variation of it.

Re: Rewards Broken since September 1st

HeatherS903342 — Wed, 10 Sep 2025 07:36:25 GMT

I do get some emails, but I did not get these! Did they have an ETA on when this would be resolved?

Re: Rewards Broken since September 1st

GiannisK745032 — Wed, 10 Sep 2025 12:12:08 GMT

Were you able to access the reward site and play instant win? How did you get the error message..before the unscheduled maintenance or after?

Re: Rewards Broken since September 1st

JudyS250129 — Wed, 10 Sep 2025 12:14:52 GMT

I haven't been able to even earn points.

Re: Rewards Broken since September 1st

mm7131903 — Wed, 10 Sep 2025 13:16:13 GMT

Same here. And yet AARP says, "You can still complete earn activities and continue to accumulate points during this time. We encourage you to keep engaging with available opportunities while we work behind the scenes." Not sure how to do that when we can't get to the activities.

Re: Rewards Broken since September 1st

BtW751689 — Wed, 10 Sep 2025 15:23:10 GMT

if the posted links don't work, and you are a member there are a small handful of games to earn a few points. go to games then rewards and you should get a small list if eligible games, if you are not a member these games won't work. by member, it means you have a paid or otherwise full membership (you earn 50% more points), 7500 per day vs 5000 (assuming the site is functional). some of the bonus codes also are member related though I have not seen any bonus codes since the site went rogue. yesterday newsletter was the first time I saw links to activities.

Re: Rewards Broken since September 1st

carolshutt47 — Wed, 10 Sep 2025 17:50:34 GMT

"Earning points is limited. Yes, you can watch the videos and do the quizzes to earn limited points but if you use the regular AARP website and search for opportunities, it is a "hit or miss" challenge. But if you don't remember what you have already done, you can waste time. Am I missing something? This is DAY 10 of the site being down. It makes no sense that the site can't be fixed in 10 days!

Re: Rewards Broken since September 1st

AARPConsumerCare — Wed, 10 Sep 2025 18:22:42 GMT

I understand error messages can be frustrating, @HeatherS903342. Can you send us a private message with your name and address, so we may check your AARP Rewards account to see why you're receiving the error? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us by chat, text, or phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

Re: Rewards Broken since September 1st

JeffL92410 — Thu, 11 Sep 2025 14:46:31 GMT

I am having the same issue. Can't earn points if I can't get to the rewards section.

Re: Rewards Broken since September 1st

JeffL92410 — Thu, 11 Sep 2025 14:48:52 GMT

AARP should add 7500 points to every members account for every day the system is not up and running.

Re: Rewards Broken since September 1st

szostows — Thu, 11 Sep 2025 16:06:46 GMT

how do I purchase rewards gift cards for cruise lines with the current rewards site down?

Re: Rewards Broken since September 1st

BtW751689 — Thu, 11 Sep 2025 16:40:06 GMT

how can you check this if the site is not functioning?

Re: Rewards Broken since September 1st

AARPConsumerCare — Thu, 11 Sep 2025 18:01:30 GMT

I can understand your frustration, @JeffL92410. While you won’t be able to access the activities through the AARP Rewards site at this moment, you can still earn points in other ways. First, go to http://www.aarp.org?cmp=SNO-LITHIUM---&socialid=18152027615 and log in. Then, click or tap the search icon (looking glass) and type "video" or "quiz" and choose the ones with the AARP Rewards badge.

As long as you're logged into your AARP online account and meet the activity requirements for point earning, the points will be added to your account automatically. Once the site is back up you can review your Transaction History to view your point earnings. - Diana G.

Re: Rewards Broken since September 1st

cheryls211 — Thu, 11 Sep 2025 18:20:07 GMT

It seems very odd to me that everything else on your website works, except for the Rewards . 11 days is a long time to have this part of the site down unless it's intentional.

Re: Rewards Broken since September 1st

CherylC64837 — Thu, 11 Sep 2025 18:57:41 GMT

How is it possible for a site to be down 11 days? That is not a "temporary interruption." Members need more information than "unexpected technical issues."

Re: Rewards Broken since September 1st

markd894787 — Sat, 13 Sep 2025 03:15:10 GMT

Hey AARP, can you fess up and tell us exactly what happened?

Re: Rewards Broken since September 1st

TimW61 — Sat, 13 Sep 2025 11:23:58 GMT

I agree. I also hope they are not going to take away any unused/expired rewards points since this is THEIR issue and no fault of our own!

Re: Rewards Broken since September 1st

carolshutt47 — Sun, 14 Sep 2025 12:25:25 GMT

AARP Rewards Friends,

What is wrong with this picture? A “temporary” service interruption which now is in day 14. It took AARP 5 days to even provide an e-mail statement regarding the outage and offering limited opportunities to earn points. Not that it seems that you could use them if I understand some of the comments. What other entity do you know has a website down for this long?

You pay an annual fee for AARP “membership” and AARP makes additional money from royalty payments from companies authorized to use the AARP brand and advertising which you are frequently “forced” to view as you complete rewards activities.

This is the organization we trust to promote our rights in reference to Social Security, Medicare and other issues which are important to older Americans? Sadly, I don’t feel like a valued member of AARP at this time.

Re: Rewards Broken since September 1st

WebWiseWoman — Sun, 14 Sep 2025 13:07:00 GMT

Good morning, Carol...

Just fyi, many entities have had lengthy outages (examples in previous posts re: State of Nevada [down since 24-August-2025; finally 90% back on Friday, 12-Sep-2025] and national hospital provider outage a few years ago) BUT those outages were publicly acknowledged within 24-48 hours, or less.

If I recall correctly, it took AARP 3+ days to even admit an issue (and not users' errors, which is the usual go-to here).

I'd say, imo, "trust" is now zero (would be lower if that were actually possible 😉

Any way, we can but hope for some honesty and integrity going forward?

Thanks for your post which hopefully will shake a few trees 😉