topic Re: AARP Extra Credit not working in Benefits & Discounts

AARP Extra Credit not working

mw78638742 — Thu, 01 May 2025 04:35:19 GMT

AARP Extra Credit rewards are not working. I've done the videos and quizzes for each category. I'm still not able to redeem anything.

How come this happens every month?

PLEASE FIX THIS!!!!!

Re: AARP Extra Credit not working

DarrenG233257 — Thu, 01 May 2025 04:38:54 GMT

I'm having the exact same issue. I'm not sure why this happens every month. The extra credit offers exercizes take multiple times to get recognized. Then afterward I can never redeem for the rewards. It just redirects me to the screen to do the same tasks even though they are complete.

Why does this happen every month?

Re: AARP Extra Credit not working

DarrenG233257 — Thu, 01 May 2025 04:45:00 GMT

It looks like it just got fixed. 🙂

Re: AARP Extra Credit not working

tmbrg2 — Thu, 01 May 2025 12:40:58 GMT

I still can't get the Social Security activity to register for me. Keeps saying I have already completed two of the tasks, which I have multiple times this morning, but they still show as incomplete for Extra Credit. So frustrating.

Re: AARP Extra Credit not working

AARPConsumerCare — Thu, 01 May 2025 13:30:40 GMT

Hi @mw78638742, I can understand your frustration. Please check your private messages. Let's take a look into this. - Diana G.

Re: AARP Extra Credit not working

AARPConsumerCare — Thu, 01 May 2025 13:34:24 GMT

Thank you for the update, @DarrenG233257. Glad to hear it worked for you. - Diana G.

Re: AARP Extra Credit not working

AARPConsumerCare — Thu, 01 May 2025 15:26:44 GMT

tmbrg2 Thanks for reaching out. We definitely understand how frustrating this can be and would like to do some troubleshooting with you. So that we can get started, can you send us a private message with your full name, mailing address (including zip code), and the email address used on your account? If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7- Christy C.

Re: AARP Extra Credit not working

tmbrg2 — Thu, 01 May 2025 15:48:56 GMT

That link just goes to the main login page. I have searched and cannot find how to enable private messaging anywhere!!

Re: AARP Extra Credit not working

AARPConsumerCare — Thu, 01 May 2025 15:55:43 GMT

tmbrg2 You can enable private messaging after logging in by clicking on My Settings in the top right corner of the community. Then, select the Preferences Tab, then the Private Messenger tab. Finally, check the box labeled Turn On Private Messages, then save. If you're still having trouble, you can click this link for other ways to get in touch with us. - https://aarp.info/3epCObA - Christy C.

Re: AARP Extra Credit not working

tmbrg2 — Thu, 01 May 2025 16:17:50 GMT

Strange, but true: I don't have a Private Messenger tab under Settings/Preferences and on the right when I click on Check Private Messages (or something like that), it says I don't have authority to access that. Thanks for trying to help. I'll continue to explore....

Re: AARP Extra Credit not working

LauretteM272436 — Sun, 01 Jun 2025 20:57:32 GMT

Mine is still not working. So annoying!!!!

Re: AARP Extra Credit not working

AARPConsumerCare — Mon, 02 Jun 2025 20:56:01 GMT

Hi LauretteM272436. I understand how frustrating that must be. Can you please send us a private message with your name and address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: AARP Extra Credit not working

tmbrg2 — Mon, 02 Jun 2025 22:23:08 GMT

I still can't find a way to turn on private messages. The Private Messenger tab just doesn't exist for me. Someone really should upload a video showing how this is supposed to work because some of us just don't have a Private Messenger tab to activate. Anything I select in the upper right takes me out of community.aarp.org and back to the regular warp.org news, etc. page. Thanks in advance for your help. Many of us could benefit from a how-to video on this.

Re: AARP Extra Credit not working

AARPConsumerCare — Tue, 03 Jun 2025 13:21:56 GMT

I'm sorry to hear you don't have the private messages option, @tmbrg2. Please reach out via chat, phone or text, here's how: https://aarp.info/3epCObA - Diana G.