topic Re: Rewards points are somewhat of a scam in Benefits & Discounts

Rewards points are somewhat of a scam

JusticeM7 — Wed, 05 Mar 2025 15:40:47 GMT

The rewards points should not expire. I had over 40K points on 1/21/2025 and now I just checked, and I am down to a little over 1K points. This is a total scam to me and a complete waste of my time to try and get rewards points to only have them expire. I noticed recently that I received an account summary E-mail in February stating that I had 24K points expired in January and then another account summary on March 5 of 39K points expired in February. I guess each month, I will have points to expire, which makes no sense at all. To me, it is all a complete scam and a waste of my time! This is a lot of points to not have any more since I have been a member since 2023. The whole account E-mail summary should be revised because you have to scroll down to see the points summary. They have your account achievements listed first in the E-mail. It is almost like they want you to miss seeing that your points have expired. There are no early E-mail warnings stating that your points are about to expire soon, only when they are GONE! I won't be spending any more time in getting points and I will take the spam E-mails I get from aarp and automatically have them go to my junk E-mail folder for deletion.

Re: Rewards points are somewhat of a scam

hughlafollette — Wed, 05 Mar 2025 21:18:20 GMT

Somewhat? They took my money and never sent me my purchased Grocery cards. Th "rewards" system is erratic at best . . . and has not worked properly for 2+ weeks. Their customer service is laughably bad. I have lost at least 10 hours of effort. No more. I do done with AARP . . . . although I HAD been a member for 26 years! Shame on AARP.

Re: Rewards points are somewhat of a scam

MarciaR53642 — Sat, 08 Mar 2025 15:43:06 GMT

It seems that once a month they take your points, but don't give you credit. It looks like that happens on the first day of the month. In my case it was about 20,000 points that went down the drain, almost three days worth.

Re: Rewards points are somewhat of a scam

AARPConsumerCare — Mon, 10 Mar 2025 18:26:44 GMT

I understand why you would be concerned about points being removed from your account, MarciaR53642. AARP Rewards points expire on a 12-month basis. You can view when your points will expire in your transaction history, and we will also email you a reminder that you have points coming up for expiration prior to the points expiring. Check out our help article https://aarp.info/2GwmcBb for additional information about expiring points. Let me know if you have any questions! - Brandon C.