topic Re: Unable to process your redemption request in Benefits & Discounts

Unable to process your redemption request

JoanRich — Wed, 20 Nov 2024 13:17:26 GMT

Here we go again! 11/20/2024 and still get "Unable to process your redemption request"...and may I ask...what did your IT guys fix and make better????

Re: Unable to process your redemption request

MicheleW321192 — Wed, 20 Nov 2024 13:33:41 GMT

Likewise!

Re: Unable to process your redemption request

JoanRich — Wed, 20 Nov 2024 19:51:34 GMT

Middle of the day 11/20 and Reward Redemption still not working....yes, now going to be over 1 month and no resolution....just words, words, words....maybe cancelling our AARP memberships will get their attention.

Re: Unable to process your redemption request

AARPConsumerCare — Thu, 21 Nov 2024 13:37:59 GMT

@JoanRich I'm truly sorry you're experiencing this error message on your Rewards account. Have you had an opportunity to reach out to us so we can investigate the error further? Please send us a private message with your full name, mailing address and email address so we can locate your account and look into it for you. You may need to enable your private messages first, I invite you to learn more here: https://aarp.info/47hWcl7 - Janelle M.

Re: Unable to process your redemption request

jserramcorder — Thu, 05 Dec 2024 04:30:19 GMT

since they are raising rates they don't care

Re: Unable to process your redemption request

h875112s — Wed, 18 Dec 2024 02:24:31 GMT

It's 12/17 and I still can't redeem my points, getting that same "unable to process your request" message that you were.
AARP help told me to check my inbox for a link from them, guess what also isn't loading? The AARP inbox! Any other ideas?

Re: Unable to process your redemption request

AARPConsumerCare — Wed, 18 Dec 2024 14:11:08 GMT

@h875112s I'm sorry for any confusion this may have caused. I initially asked you to send us a private message. I do not see a private message from you, so I just sent one to you. Be sure to check your inbox again as you should have a private message from us. I look forward to speaking with you further! - Janelle M.

Re: Unable to process your redemption request

daddyw92 — Mon, 17 Feb 2025 20:45:22 GMT

Have gotten this message since November - can't get help either

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 17 Feb 2025 23:17:29 GMT

I certainly understand it's frustrating when you can't redeem your points, daddyw92. Please send us a private message with your name and email address, and we'd be happy to check your rewards account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through chat or by phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

Re: Unable to process your redemption request

BtW751689 — Tue, 18 Feb 2025 01:34:52 GMT

You would think with all the reports on these pages of all the problems and all the "send me a private message" replies that SOMEONE at aarp might be actually concerned. Like how does this happen to so many members yet the same problem keeps getting reported. Oh yeah, I forgot, they all went to "show me the money, too bad about our bad skills" school. Too bad they can't just say "Our bots made a mistake and we will reinstate ALL members and start fresh" No more of this secret agent replies . And once you reply that is it. You are ghosted and no one communicates with you again because YOUR CASE IS CLOSED.