topic Re: Rewards down, again? in Benefits & Discounts

Rewards down, again?

GemmaM434717 — Tue, 03 Dec 2024 16:17:55 GMT

Any idea on when the "newest" maintenance will be done for the rewards? I've encountered this issue 6 different times over the last two weeks. Trying to buy gift cards and nothing.

Re: Rewards down, again?

RiverBoatAndrew — Tue, 03 Dec 2024 18:27:44 GMT

The AARP website is pathetic! It's down for "maintenance" very often!

Re: Rewards down, again?

AARPConsumerCare — Wed, 04 Dec 2024 19:18:13 GMT

Hello @GemmaM434717, thanks for reaching out. I am pleased to announce that our AARP Rewards site has resumed normal operations, and you can now buy the gift cards you are interested in. I sincerely apologize for any frustration this may have caused. If you are still having trouble, please don't hesitate to reach out. - Daniela R.

Re: Rewards down, again?

RDP1951 — Thu, 05 Dec 2024 18:24:27 GMT

I realize this is all free and I appreciate what I get so really feel bad about complaining--But--this website really does suck. I've said it before--get rid of the boomers (I can say that because I am one) and hire some Zoomers to fix it

Re: Rewards down, again?

VirginiaD798072 — Thu, 05 Dec 2024 22:42:29 GMT

No, the Rewards site is NOT working again! I am unable to redeem my points since 1AM. My husband was NOT able to redeem his points for 3 long weeks (Oct 29 - Nov 22, 2024).

Re: Rewards down, again?

VirginiaD798072 — Thu, 05 Dec 2024 22:43:22 GMT

Totally agree!!!

Re: Rewards down, again?

PaulaR925522 — Fri, 06 Dec 2024 01:53:42 GMT

No, it's not working. Any idea when it will be working again?

Re: Rewards down, again?

RiverBoatAndrew — Fri, 06 Dec 2024 01:57:54 GMT

All I know is that if this was my company's website, people would be fired!

Re: Rewards down, again?

AARPConsumerCare — Fri, 06 Dec 2024 15:10:21 GMT

AARP Rewards is currently experiencing technical issues, and we're working on a resolution @PaulaR925522. Thank you for your patience, stay tuned. - Diana G.

Re: Rewards down, again?

GhostPenguin — Fri, 06 Dec 2024 15:31:34 GMT

Facts, but they are also likely doing this slowly on purpose. They just ran a 9.99 membership deal. People signed up to get discounted cards. So they are mitigating the damages I'm sure.

Re: Rewards down, again?

h875112s — Thu, 12 Dec 2024 02:55:15 GMT

It's 12-11 and I'm still getting error messages when I try to redeem points. The "under maintenance" signs are gone from the site, but I still can't enter any sweeps or instant wins. I did try clearing cookies, as the help section recommends. That didn't help.

Re: Rewards down, again?

VirginiaD798072 — Thu, 12 Dec 2024 03:19:10 GMT

Since 12-03-24, I have been unable to redeem points; what I got was, "Unable to process your redemption request." I reported the problem to AARP and was told it would take at least 5 business days before anyone would get back with me. But up to now, nobody has gotten back with me. When I followed up, the rep told me they have "escalated" the issue. I guess escalating the issue means taking forever to address the problem. I should not be surprised as it took them 3 long weeks to handle the same problem that my husband experienced with his account. So pathetic!

Re: Rewards down, again?

AARPConsumerCare — Thu, 12 Dec 2024 20:13:10 GMT

@h875112s I'm so sorry you've had a poor experience with the Rewards site. Let's look into this together. Please send me a private message with your email address, so I can locate your account. Also, please let me know what error messages you're receiving. You may need to enable your private messages first. Steps to do that can be found here: https://aarp.info/47hWcl7 - Janelle M.

Re: Rewards down, again?

AARPConsumerCare — Thu, 12 Dec 2024 20:41:03 GMT

@VirginiaD798072 I totally get it, it's been a frustrating event. I can assure you that our investigation team is diligently working for resolution. Please reach out in a private message with your email address, and I'll be happy to check on yours for you. Thank you for your patience! Jodee R.

Re: Rewards down, again?

VirginiaD798072 — Thu, 12 Dec 2024 23:11:22 GMT

Please do NOT say, "I can assure you that our investigation team is diligently working..." because that is far from the truth! If they have been, then it should have been remedied by now! Your response also only further shows that NOBODY has ever checked on my case despite the claim that my concerns were "escalated!" My email has been provided a gazillion times and was also included in the long transcript when I chatted with an agent on Dec. 5, 2024. Yet no one has ever gotten back with me since then, and whenever I tried to redeem points, the only thing that showed was: "Unable to process your redemption request."

Re: Rewards down, again?

AARPConsumerCare — Fri, 13 Dec 2024 13:46:47 GMT

@VirginiaD798072 I understand how frustrating this is and I am here to help! I've sent you a private message so I can look into it further for you. Thank you, Jodee R.

Re: Rewards down, again?

h875112s — Tue, 17 Dec 2024 02:49:36 GMT

Private messages are turned on, but I the inbox just loads, flashing bars where I presume the message(s) are but nothing ever loads. There are no error messages on the inbox page. It just loads but nothing ever changes.

Regarding the original issue on redeeming my rewards points, that is also not working. Still. It lets me choose the point amount and hit confirm and the error message is "Unable to process your redemption request". The same thing happens with instant win, the redeem button appears, the slot machine animation plays then "Unable to process your redemption request".

Re: Rewards down, again?

beartoor — Thu, 30 Jan 2025 05:48:26 GMT

AARP Rewards is currently experiencing intermittent technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution.

This message has been posted for 2 months on the Rewards site!!

Re: Rewards down, again?

RDP1951 — Thu, 30 Jan 2025 12:14:39 GMT

I know it's all free, but you guys really do suck

Re: Rewards down, again?

RDP1951 — Thu, 30 Jan 2025 12:46:22 GMT

It seems like it will be working well (actually for quite a while) and then "maintenance" makes everything go to hell for a couple months