topic Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again! in Benefits & Discounts

The website is a mess - I hope you have a plan to sue the vendor and get it working again!

DanielR850136 — Wed, 04 Dec 2024 01:58:42 GMT

I like your Wordwipe game. Too bad - you can't access it on Apple or on Windows.

I wanted to buy a gift card - it took forever, and I had to log on at least 10 times.

Whoever you hired to "improve" your website did you wrong. If this is the way it is going to be, can I get a refund of my dues? I cannot recommend the AARP experience at this point.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

RiverBoatAndrew — Wed, 04 Dec 2024 13:06:34 GMT

Maybe they should actually hire a competent website developer rather than a high school student!

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

CatArmy — Wed, 04 Dec 2024 23:41:48 GMT

Hardly any of the games can be accessed at this point. I'm also very unhappy that I pay money to AARP and this website is TERRIBLE.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

carold738282 — Thu, 05 Dec 2024 14:30:29 GMT

I totally agree! I actually keep my membership because I like to play the games. But I can't even do that now, so what is the benefit? What happened??

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

MarcindaT108087 — Thu, 05 Dec 2024 14:47:31 GMT

Totally agree with you! The word wipe game has stopped working/loading. I tried other games thinking it was only that game and no luck! Very, very frustrating!

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

AARPConsumerCare — Thu, 05 Dec 2024 17:31:30 GMT

I'm sorry you're having trouble playing the games @CatArmy. There's a few troubleshooting steps you can try to resolve issues with the games not loading or working. Here's a link to our help article https://aarp.info/3epAstc that will walk you through a few steps to fix the games. If you continue to have trouble playing the games send us a message at https://m.me/aarp and we'd be happy to help you!

Brandon C.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

AARPConsumerCare — Thu, 05 Dec 2024 20:25:21 GMT

Hey MarcindaT108087!! I do apologize for the recent updates and outages. You can reach in a private message for assistance with your games! -Ashlyn L

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

AARPConsumerCare — Thu, 05 Dec 2024 20:57:30 GMT

I can understand your frustration, carold738282, and we hear you! We are working with the vendor to resolve the issues with the games. You can try refreshing the page. If that doesn't work, we suggest closing the browser window and reopening a new one. If you are still experiencing issues, please know that we are working to resolve the problem. Please try again later. We appreciate your patience and sincerely apologize for the inconvenience.~ Diane B.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

CatArmy — Thu, 05 Dec 2024 21:58:40 GMT

Oh believe me, I've tried ALL of that. Nothing works. I also DID speak to a representative on chat, and she said that you were aware of the site being "under maintenance" and that she was sorry for the inconvenience.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

AARPConsumerCare — Fri, 06 Dec 2024 16:48:13 GMT

I certainly understand the frustration with the site issues @CatArmy. Thank you for trying the troubleshooting steps. We are working with the games provider, Arkadium, to resolve the issues with the games and AARP Rewards has been placed under maintenance while we work to resolve the issues. We appreciate your patience while we work on the website.

Brandon C

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

BtW751689 — Wed, 18 Dec 2024 20:29:40 GMT

I was able to access arkadium directly to play games. A little different than aarp site but the same games for free just more ads or different ways to earn. of course no points if you are playing those games once a day

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

ChrisR57 — Sat, 26 Apr 2025 17:26:54 GMT

I just spent 5 minutes on a quiz to get points, only to be told, sorry, technical difficulties, try again later. No way to print out recipes at all. The only valuable content is Denise Austin workout videos. I made my living as a UX designer and this site is horrible.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

GregK680636 — Wed, 04 Jun 2025 22:05:47 GMT

I've never seen such a poorly constructed website. For an organization as wealthy as aarp, it's a shame. I just wasted an hour trying to log in.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

mmaggie — Sun, 16 Nov 2025 21:10:36 GMT

I completely agree. Even posting this is an ordeal.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

mmaggie — Sun, 16 Nov 2025 21:11:53 GMT

If I had not made the mistake of succumbing to their request for 10 year subscriptions, I would be gone. It just gets worse and worse and worse. And every effort I have made to address this has been met with complete disinterest.

Re: The website is a mess - I hope you have a plan to sue the vendor and get it working again!

mmaggie — Sun, 16 Nov 2025 21:13:41 GMT

I am with you 100%. I started using aarp for information, their bias left me cold. I stayed for games, even foolishly doing their 10 year subscription. If I am still alive when that is up, I will NOT be resubscribing.