topic Re: Hartford Raised Auto Premium 45% in Benefits & Discounts

Hartford Raised Auto Premium 45%

LarryA556457 — Tue, 19 Sep 2023 18:29:34 GMT

We have been with AARP for several years and decided a few years ago to switch auto insurance to Hartford because of their affiliation with AARP. For no apparent reason Hartford raised our auto insurance premium 45% this time around. Can AARP help us with this problem?

Re: Hartford Raised Auto Premium 45%

LarryA556457 — Tue, 19 Sep 2023 18:32:31 GMT

nil

Re: Hartford Raised Auto Premium 45%

StephfanW784785 — Wed, 20 Sep 2023 12:48:37 GMT

Hi there @LarryA556457, here to help! We certainly understand your concern regarding Hartford We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartford, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPStephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Re: Hartford Raised Auto Premium 45%

LarryA556457 — Wed, 20 Sep 2023 23:19:48 GMT

I tried doing this three times and your username didn't work. Why wouldn't you sign your message with at least your first name?

Larry Ayers

Re: Hartford Raised Auto Premium 45%

AARPBrittanyS — Fri, 22 Sep 2023 21:49:10 GMT

If you have difficulties sending private messages via the link, you can select the username, then once you are on their profile "send private message" is located on the right of the page. This method should auto-populate with the person you are attempting to send a message to. Otherwise, you may call the number Stephfan provided above. I hope this helps!

Re: Hartford Raised Auto Premium 45%

SuzanL826921 — Wed, 27 Sep 2023 19:08:24 GMT

Our Hartford rate went up 27% for a 6 month policy, that's 54% annually which is and should be unsustainable for most AARP members. As far as this rate hike from Hartford and their business plan AARP needs to reassess their relationship and quit promoting it.

Richard Schonder # [MEMBERSHIP # REMOVED]

Re: Hartford Raised Auto Premium 45%

AARPThelmaG — Fri, 29 Sep 2023 11:15:48 GMT

Hi @SuzanL826921. The most recent term increased was most due to a rate revision The Hartford implemented in all states. We asked that members contact The Hartford directly to go over any options that will be available to help offset the cost. If this is related to an auto policy, there’s been a increase in supply chain issues, labor shortages, and the frequency and severity of car accidents. These trends, combined with medical costs continuing to soar, have caused the price of most accidents to rise. It was necessary for The Hartford to increase their prices to keep up with the costs for repairing or replacing damaged vehicles and helping to indemnify those harmed in losses. There may also be specific factors that may cause a member's policy to increase such as a change in age, your driving record, how your vehicle is used, your vehicle symbol and coverage limits, loss of a discount, and any other changes made to your policy.

Re: Hartford Raised Auto Premium 45%

LarryA556457 — Sat, 07 Oct 2023 23:26:41 GMT

Do you work for Hartford?

Re: Hartford Raised Auto Premium 45%

dw22859371 — Mon, 09 Oct 2023 19:28:31 GMT

Increase in supply chain issues? for what? Computers, copy paper, paper clips? I just got off the phone with Hartford because our rate was unjustifiably increased by 27%. I was told it was a rate revision that not only each state, but also AARP approved. I understand (and even expect) it if there were claims involved on individual policies, but to do a blanket increase because the insurance company may have had to make a few more payments than they're used to is unconscionable.

It was laughable to get my policy renewal statement where The Hartford was so excited to tell me "congratulations, you've earned 450.00 off your collision dedcutible with Disappearing deductible!" only to find out the premium increased by $407.00! After almost 10 years with The Hartford, I will now spend an inordinate amount of time researching alternatives.

Re: Hartford Raised Auto Premium 45%

MariamaA859467 — Tue, 10 Oct 2023 13:28:13 GMT

Hi @dw22859371. Here to help! We certainly understand your concern regarding the rate increase on your automobile insurance with The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. If you are still having difficulties with The Hartford, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPMariamaA” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Sincerely,

Mariama A.

Re: Hartford Raised Auto Premium 45%

MariamaA859467 — Tue, 10 Oct 2023 13:32:03 GMT

Hi Larry A556457. No, I do not work for The Hartford. I work for AARP Member Relations Department.

Sincerely,

Mariama A.

Re: Hartford Raised Auto Premium 45%

dw22859371 — Tue, 10 Oct 2023 16:02:44 GMT

I have tried several times to send you a private message but each time I enter your username, the Send to box goes blank. I clicked on the link you provided and then copied and pasted your username to ensure it was correct. I also tried entering it manually. I don't know what else to do. I'm happy to provide the info you requested via email if that works for you. But time is of the essence. My policy renews 11/1/23 and I have already begun a conversation with another insurance company. Thanks

Re: Hartford Raised Auto Premium 45%

AARPThelmaG — Wed, 11 Oct 2023 16:19:14 GMT

Hi @dw22859371! I'm sorry to hear that there seems to be an issue with the link that was provided. Please use link ( https://help.aarp.org/s/ ) and scroll done to contact us by phone or chat to provide the information that is requested. Once a case is created, a representative will be able to assist you. Thanks

Re: Hartford Raised Auto Premium 45%

dw22859371 — Wed, 11 Oct 2023 20:04:07 GMT

Thank you! I used the chat to get this escalated.

Re: Hartford Raised Auto Premium 45%

WayneF254394 — Wed, 08 Nov 2023 00:10:01 GMT

Mine just went up 40% with no changes, tickets or claims! When I chatted with them they basically said tough luck, nothing they could do about it! In Arizona the average increase is 9% this year, but they could not explain at all why they have to increase by 40%!

Re: Hartford Raised Auto Premium 45%

dw22859371 — Wed, 08 Nov 2023 00:22:38 GMT

I think the only thing that will correct this is for people to go elsewhere this year. We would have preferred to stay, but ridiculous rate increases for no legitimate and/or sound reason forced us to look elsewhere. The Hartford reached out and asked us to complete a survey on why we left so I happily completed it. One of the final questions was to ask if we'd be back. I said maybe. I liked being part of The Hartford. I didn't like being taken advantage of by The Hartford. The only message that will make them understand is losing customers.

Re: Hartford Raised Auto Premium 45%

AARPThelmaG — Mon, 13 Nov 2023 12:05:22 GMT

Hi @WayneF254394! We certainly understand your concern regarding AARP Auto & Home Insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. To do this, we will need more information. At your convenience, please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text and provide the following:

- AARP membership number (or home address)

- Best email address & telephone number

- Description of your issue

- Please mention that you are requesting an Escalation or assistance from AARP regarding this issue.

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Re: Hartford Raised Auto Premium 45%

JackO388839 — Wed, 15 Nov 2023 15:35:44 GMT

Same concern here. Went with to Hartford because of affiliation with AARP and the associated good rates. Hard to believe the AARP members with this insurance has had enough claims to warrant this size of increase in premium. This does not reflect well against AARP in my opinion. How are our benefits being protected as members? We need the clout of AARP to determine if this is justified and if AARP needs to be shopping this benefit to other auto insurance companies.

Re: Hartford Raised Auto Premium 45%

JackO388839 — Wed, 15 Nov 2023 16:03:23 GMT

I think a good message to deliver would be for AARP to perform an insurance carrier assessment/valuation and determine which carrier will provide the best value for it's members. That is what I expect from AARP. Viewing the number of complaints, I would have thought this would already be done. Your thoughts, AARP?

Re: Hartford Raised Auto Premium 45%

w478291r — Sun, 31 Dec 2023 16:37:15 GMT

Same experience with Hartford. There initial insurance (auto) quote was the same as most others; now they have increased my premium by 35%. Where's the discount? Oh! just in advertising.