topic Re: Unable to process your redemption request in AARP Rewards Connect

Unable to process your redemption request

DennisMarks — Fri, 12 Dec 2025 20:27:45 GMT

I have not used rewards for many years. A couple of weeks ago I started to reaccumulate points. I have no problem earning points. When I try to redeem them I get: "Unable to process your redemption request". So far the agents have been of no help. They just say they will submit the problem.

Re: Unable to process your redemption request

SereneSeagull — Fri, 12 Dec 2025 20:44:10 GMT

Is there an error code number that comes up, by any chance?

Re: Unable to process your redemption request

RenateW69623 — Fri, 12 Dec 2025 22:51:44 GMT

At the end of last year, alot of people had this happen on their accounts (you can search the discussion forums for "Unable to process your redemption request" for more information). The customer support agents can't fix this, it has to be done by the tech team. And it isn't an easy process, based on people's past experience. If you really want to get it fixed, you will have to be persistent. It might help to send a private message to AARPCustomerCare here on the community website.

Re: Unable to process your redemption request

JohnP937110 — Thu, 05 Mar 2026 17:51:57 GMT

There is no error code. Just the message "Unable to process your redemption request". I have been trying for two months for AARP to respond with no luck.

Re: Unable to process your redemption request

RebeccaM927656 — Tue, 17 Mar 2026 23:11:47 GMT

I can't get mine to redeem since I started 4 months ago. Tech service and customer service are worthless. I've spent so much time on this - they have no problem sending me advertisements or taking my money. 😞 Why tout a rewards program that doesn't work?