topic Re: Unable to complete your request in AARP Rewards Connect

Unable to complete your request

ridgeviewfarm — Mon, 19 Jan 2026 21:03:27 GMT

This is the fourth message I've posted about this. The other three have disappeared. It has been 15 days since I chatted with AARP. It has been 15 days without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s. Nothing has changed, and we have heard nothing from AARP. I've tried chatting with them today, three times, and every time it tells me to try during their business hours. The times I've tried have all been within business hours, the last at 3:30 PM ET. At this point, there is very little likelihood that we will renew our membership next month.

Re: Unable to complete your request

RenateW69623 — Tue, 20 Jan 2026 14:17:11 GMT

It sounds like you've spent a lot of time trying to get this resolved, so I'm not sure if you want to spend any more time on it. Have you tried to contact the admin on this forum? You might get more help from them than from the regular chat.

Re: Unable to complete your request

rednexsrus — Wed, 21 Jan 2026 09:58:16 GMT

@ridgeviewfarm

Yeah, give it one more try by calling the 800 number

sometimes talking to a human can produce good results

good luck

lucyp

Re: Unable to complete your request

DannyR460945 — Mon, 26 Jan 2026 03:23:38 GMT

When i try to redeem points it says server not working try again. Doesnt work, i just want a refund for my aarp membership if i cant purchase or redeem gift cards. Even quitting is a hassle. Good luck tho. Hope you let us know how it goes

Re: Unable to complete your request

ridgeviewfarm — Tue, 03 Feb 2026 15:37:16 GMT

It has been four weeks since this problem began for us and I first chatted with AARP. It has been four weeks without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s. I have also called and e-mailed numerous times. Nothing has changed, and all I have heard from AARP is a message from Magda telling me she is referring the problem to AARP's technical support team. (They have a technical support team?!) That was a week ago, and nothing has changed. It's a new month, and we are now losing out on more sweepstakes, instants, cards for points, etc. (Last month, we wasted points entering sweepstakes for the first five days before this mess started.) Our membership, after 25+ years, expires in 25 days, and, at this point, there is very little likelihood that we will renew our membership.

Re: Unable to complete your request

ridgeviewfarm — Tue, 03 Feb 2026 15:38:03 GMT

It has been four weeks since this problem began and I first chatted with AARP. It has been four weeks without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s. I have also called and e-mailed numerous times. Nothing has changed, and all I have heard from AARP is a message from Magda telling me she is referring the problem to AARP's technical support team. (They have a technical support team?!) That was a week ago, and nothing has changed. It's a new month, and we are now losing out on more sweepstakes, instants, cards for points, etc. (Last month, we wasted points entering sweepstakes for the first five days before this mess started.) Our membership, after 25+ years, expires in 25 days, and, at this point, there is very little likelihood that we will renew our membership.