topic Re: Not getting rewards for steps in AARP Rewards Connect

Not getting rewards for steps

JayE90143 — Wed, 10 Dec 2025 00:33:36 GMT

All of a sudden I am not getting points for steps. It shows my Apple Health is synced ( I even unsynced and resynched). It had given me points every other day the last 4 days (my apple health shows I have walked 5000 or 10000 each of those days). AARP was never able to fix the Fitbit sync issue which started about a year ago, so I gave up and started using Apple health. It requires my synching my Fitbit to Apple health through another app…. So it is a pain….. but now I’m not getting all my points !!!! Beyond frustrating that this app is such a mess on so many levels.

Re: Not getting rewards for steps

AARPConsumerCare — Wed, 10 Dec 2025 17:03:09 GMT

I understand how frustrating it can be when you don't receive your points, @JayE90143. Can you please send us a private message with your name and mailing address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: Not getting rewards for steps

Kathie95831 — Fri, 19 Dec 2025 23:36:11 GMT

Me too

Re: Not getting rewards for steps

Kathie95831 — Fri, 19 Dec 2025 23:38:30 GMT

No points for me either, walking 10,000+ per day and going to gym 3 times a week plus yard work etc. double check links between aarp and iPhone multiple times. Points are a joke.