topic Re: Anyone able to finish the sleep extra credit lesson? in AARP Rewards Connect

Anyone able to finish the sleep extra credit lesson?

RenateW69623 — Wed, 01 Oct 2025 12:40:56 GMT

I am trying to get the Barnes and Noble extra credit gift card. I have completed all activities, but it only says I did 3 out of 4, so it won't let me get it. Anyone else trying to get the Barnes and Noble (or the CVS, which is also tied to this sleep lesson) gift cards? I'm wondering if this is just another site screwup or if it is something specific to my account. I see that the Burger King GC is sold out, so it looks like that lesson is working.

Re: Anyone able to finish the sleep extra credit lesson?

RenateW69623 — Wed, 01 Oct 2025 12:44:09 GMT

I think I just answered my own question. Right after making this post, I saw there was a post from last month that there is a problem with the specific sleep video that is keeping me from completing this lesson. Looks like they never bothered to fix this issue, and it is now causing problems with getting the Barnes & Noble and CVS extra credit gift cards.

Re: Anyone able to finish the sleep extra credit lesson?

r767831w — Wed, 01 Oct 2025 13:07:24 GMT

Ugh, I wish I had seen this before I wasted a half hour on the phone with customer support. And now I'm even more annoyed -- rather than treat this as a known issue (which apparently it is), they put me through the whole troubleshooting nonsense. All for a $5 card!!! And of course they didn't even resolve it, or offer to give me the card as a courtesy. Instead, I'm to wait the typical 5-10 days. I expect that either they'll never get back to me, or that by the time they do, the card will be sold out and I'll get nothing but "sorry." Another massive tech fail for AARP, but they simply don't care.

Re: Anyone able to finish the sleep extra credit lesson?

MariyaS42814 — Wed, 01 Oct 2025 13:14:04 GMT

I have the same issue

Re: Anyone able to finish the sleep extra credit lesson?

RenateW69623 — Wed, 01 Oct 2025 13:16:42 GMT

I just did chat with customer service and gave them the specific information. They said they would have the tech team look at it and I should try later to see if it is fixed. Unfortunately they usually don't notify you when an issue is fixed, so I guess we just have to keep trying throughout the day to see if it eventually gets fixed.

Re: Anyone able to finish the sleep extra credit lesson?

shamit — Wed, 01 Oct 2025 13:39:54 GMT

I got the same treatment. It is our fault, not theirs. My guy even claimed he had not heard of any problems with this. That's why I waited 50 minutes to talk to a guy who treats me like I am stupid and tells me how to click on the "Redeem all Rewards" and so forth. He even asks me if I am logged in. Like I could do any of this if I wasn't logged in. They really think we are all stupid. Oh and by the way it just isn't 5-10 days. It is 5-10 business days, which is 1 to 2 weeks. This a a complete blow off of the problem.

Re: Anyone able to finish the sleep extra credit lesson?

MariaK113398 — Wed, 01 Oct 2025 14:00:15 GMT

The "Ease Your Pain with Better Sleep" video had a known problem last month, it should have been corrected then and not included in this month's Extra Credit lesson. As soon as I saw it I knew I would not be able to redeem the CVS gift card. But I tried.....

Re: Anyone able to finish the sleep extra credit lesson?

clbutorac — Wed, 01 Oct 2025 14:03:33 GMT

Same thing is happening to me. Completed all 4, but only showing 3 of 4. When I attempt to view the video again, it says already completed, but not marked as complete under the Extra Credit lessons. I completed watching the video 9 hours ago!

I was able to complete all of the other Extra Credit activities, and ordered gift cards tied to the Medicare lessons.

Was the problem video in an extra credit lesson last month, too? Were the gift cards ever made available?

Re: Anyone able to finish the sleep extra credit lesson?

RenateW69623 — Wed, 01 Oct 2025 14:18:29 GMT

The problem video (Ease your pain with better sleep) was not part of the September extra credit activities. But someone noticed that there were issues when they watched the video just to earn points. Here is the link to that post:

AARP Online Community and Discussion Forums - Ease Your Pain with Better Sleep / Rewards video i... - AARP Online Community

Re: Anyone able to finish the sleep extra credit lesson?

Therapist4u — Wed, 01 Oct 2025 14:26:20 GMT

Hey! @RenateW69623

Thanks for your post!

AFA

>>>>>the tech team looked at it and?????...........<<<<<

DIDN’T WE FIX THIS?????

YA KNOW they’re looking....but what else

....call in for HELP

Stay safe....&...Take care my friend

! Just another day in paradise...eh? LOL!

☮️ 🍂 🍁 ~Allen 🍂 🍁 🌈

Re: Anyone able to finish the sleep extra credit lesson?

coolmaine — Wed, 01 Oct 2025 14:25:07 GMT

I finished it got credit but was not able to purchase the CVS gift card. It said I completed last night and now this morning. Same as always at the beginning of the month.

Re: Anyone able to finish the sleep extra credit lesson?

coolmaine — Wed, 01 Oct 2025 14:27:22 GMT

Yes it was an issue last month.

Re: Anyone able to finish the sleep extra credit lesson?

RenateW69623 — Wed, 01 Oct 2025 14:36:15 GMT

If you check your transaction history, it will probably show that you got credit for "How to start playing pickleball" even though the video you watched was "Ease your pain with better sleep", and because of this you only got credit for 3 of the 4 activities in the sleep lesson needed to get the Barnes & Noble and CVS extra credit gift cards.

Re: Anyone able to finish the sleep extra credit lesson?

AARPTeri — Wed, 01 Oct 2025 16:01:42 GMT

@coolmaine @Therapist4u @clbutorac @MariaK113398

This issue has been resolved, and you can now go back to watch the video again and earn your extra credit points!

Re: Anyone able to finish the sleep extra credit lesson?

Therapist4u — Wed, 01 Oct 2025 16:40:06 GMT

Hey! @RenateW69623

ONLY CAN ALERT A FEW.... and I have A DOC APPT..

Hey there @AnneG461594 Andrew!

@andrewtoo‌‌ Nicole @SummerOnTheWay1 Ginger @gm527‌‌1 ‌‌@shamit LUCY

BUT ALL PEEPS GO FOR IT

THERE IS A SEPARATE MONTHLY VID ON page 7 or so....

Ease Your Pain With Better Sleep

IT WORKED....

Stay safe....&...Take care my friends

! Just another day in paradise...eh? LOL!

☮️ 🍂 🍁 ~Allen 🍂 🍁 🌈

Re: Anyone able to finish the sleep extra credit lesson?

SummerOnTheWay1 — Wed, 01 Oct 2025 16:31:17 GMT

Thanks Allen @Therapist4u , Nicole 💛

@Therapist4u wrote:
Hey! @RenateW69623
ONLY CAN ALERT A FEW.... and I have A DOC APPT..
Hey there @AnneG461594 Andrew!
@andrewtoo‌‌ Nicole @SummerOnTheWay1 Ginger @gm527‌‌  ‌‌@shamit LUCY
BUT ALL PEEPS GO FOR IT
THERE IS A SEPARATE MONTHLY VID ON page 7 or so....
  Ease Your Pain With Better Sleep
IT WORKED....
Stay safe....&...Take care my friends

! Just another day in paradise...eh? LOL!

☮️ 🍂 🍁 ~Allen 🍂 🍁   🌈

Re: Anyone able to finish the sleep extra credit lesson?

Therapist4u — Wed, 01 Oct 2025 16:43:07 GMT

Hey! Nicole @SummerOnTheWay1

DID U GO FOR IT AND IT WORKED?

Re: Anyone able to finish the sleep extra credit lesson?

Therapist4u — Wed, 01 Oct 2025 16:51:27 GMT

Hey! @AARPTeri thanks so much

I had just found a solution ....now I see your post....so its fixed as well....

.....WE’RE always trying to help....LOL

Take care

~Allen

Re: Anyone able to finish the sleep extra credit lesson?

BtW751689 — Wed, 01 Oct 2025 17:55:47 GMT

how about if we have maxed out?

Re: Anyone able to finish the sleep extra credit lesson?

BtW751689 — Wed, 01 Oct 2025 17:58:25 GMT

sounds like what I also went through. I told her 5-10 days the card will be GONE.