topic cannot access my account in AARP Rewards Connect

cannot access my account

GaryD814887 — Thu, 19 Jun 2025 00:34:12 GMT

i am getting the dreaded, oops an error occurred please refresh your browser, there always seems to be some type of problem with the website. how long is this going to last. aarp consumer care please help

Re: cannot access my account

SummerOnTheWay1 — Sun, 15 Mar 2026 20:22:37 GMT

📎 Gary @GaryD814887 , have you tried signing in using an INCOGNITO browser set up? Some folks had posted ON THIS SITE that this helped.

Re: cannot access my account

GaryD814887 — Thu, 19 Jun 2025 01:07:54 GMT

i have to try that thank you

Re: cannot access my account

SummerOnTheWay1 — Sun, 15 Mar 2026 20:22:53 GMT

📎 You are welcome Gary @GaryD814887 , I hope it works. NO pressure to respond to this question but wondering. What is AARP telling you is the reason for this happening?

Re: cannot access my account

GaryD814887 — Thu, 19 Jun 2025 02:35:39 GMT

i just got the message today, will have to contact them tomorrow

Re: cannot access my account

GiannisK745032 — Thu, 19 Jun 2025 03:37:10 GMT

A lot of people are experiencing the same error.

Re: cannot access my account

AARPConsumerCare — Thu, 19 Jun 2025 13:50:51 GMT

Thank you for reporting this error, @GaryD814887. We can understand your frustration. There may be times when an action cannot be completed and that error will appear. It should resolve by refreshing the page. If you're still experiencing issues, please reach out in a private message. - Diana G.

Re: cannot access my account

GaryD814887 — Thu, 19 Jun 2025 16:59:21 GMT

hi, still not working, i do not have the private messenger feature, to send a private message

Re: cannot access my account

AARPConsumerCare — Thu, 19 Jun 2025 17:07:57 GMT

I'm sorry to hear that, @GaryD814887. No worries, please reach out to our representatives through our other channels so they can take a look into this with you: https://aarp.info/3epCObA - Diana G.