topic Re: Rewards Not Working AGAIN! in AARP Rewards Connect

Rewards Not Working AGAIN!

RiverBoatAndrew — Thu, 08 May 2025 22:35:03 GMT

So now when I try to redeem 50 points to have a chance to win a $10 Gift Card, I get a message that says, " You do not have enough points to redeem this reward" ?!?!?! Even though I have several hundred thousand points!?!?!?

Is there anything on this site that actually works?

Re: Rewards Not Working AGAIN!

OneDayMatisyahu — Sun, 11 May 2025 03:19:40 GMT

Confirmation. 😠 trying to enter Sweepstakes - " You do not have enough points to redeem this reward" - What the heck???

😠

Re: Rewards Not Working AGAIN!

FredJ428732 — Thu, 08 May 2025 23:22:56 GMT

i'm getting the same message i hope it's just a glitch

Re: Rewards Not Working AGAIN!

11320cs — Thu, 08 May 2025 23:40:49 GMT

Same here. I have many, many points and they are showing up as total points. I keep getting the message that I don’t have enough points to redeem this reward. Ugh! Problems, problems all the time.

Re: Rewards Not Working AGAIN!

11320cs — Thu, 08 May 2025 23:57:01 GMT

I did a quiz and earned 450 points. Then I tried an Instant Win and got the message that I don’t have enough points to redeem. I wanted to see if NEW points would work. Nope. I do hope this isn’t like the dreaded Oops! I had many weeks if not being able to play with that message.

Re: Rewards Not Working AGAIN!

r767831w — Fri, 09 May 2025 00:52:13 GMT

There is no such thing here as "just a glitch." Even the simplest of problems take weeks/months to fix. AARP's customer support and tech people are the worst around.

Re: Rewards Not Working AGAIN!

StanT408802 — Fri, 09 May 2025 01:17:20 GMT

agreed, trying for 2 months to fix my account, it was escalated, told to call a specific telephone number, no one picked, left message and have yet to hear back, probably never will head back

Re: Rewards Not Working AGAIN!

chas0501 — Fri, 09 May 2025 10:57:53 GMT

Still not working 5/9/2025. PLEASE FIX IT!!

Re: Rewards Not Working AGAIN!

RiverBoatAndrew — Fri, 09 May 2025 11:58:50 GMT

Makes you wonder if AARP has the same degree of efficiency and flawlessness when it comes to advocating for SENIOR ISSUES in Washington 😕

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 12:46:54 GMT

FredJ428732 We understand how frustrating this can be. The issue has been reported, and we ask that you try again at a later time. - Christy C.

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 12:51:13 GMT

We appreciate you for letting us know about this, @OneDayMatisyahu We understand how frustrating this can be and sincerely apologize for any inconvenience caused. This has been reported, please try again later. Thank you for participating in AARP Rewards. - Diana G.

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 13:11:10 GMT

We appreciate your participation in AARP Rewards and understand your frustration, @11320cs. The issue has been reported. Please try again later. - Diana G.

Re: Rewards Not Working AGAIN!

susanjski — Fri, 09 May 2025 13:56:52 GMT

Seems to be working again, I was able to enter sweeps using points a little while ago.

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 14:00:53 GMT

StanT408802 We'd like to check the status on your AARP Rewards account. Please send us a private message, so we can gather some information and look into this for you. If you haven't yet enabled private messaging, you can find instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: Rewards Not Working AGAIN!

11320cs — Fri, 09 May 2025 14:18:57 GMT

It is working for me again. I would like to suggest that any program changes be made in the morning so that personnel are still at work to fix the problems the changes cause. Why put in a change in the afternoon? (which is when I believe this occurred). Or better yet, test the changes before they are activated! Of course, something else may have happened to cause the problem besides a program update, but after several people reported the problem, you had no one available to correct it immediately. I personally lost one whole day of entering sweepstakes and I know every entry is important since sweepstakes wins are rare, very rare, as are instant wins.

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 14:21:31 GMT

Thank you for your feedback, @11320cs. Glad to hear it's working for you again. - Diana G.

Re: Rewards Not Working AGAIN!

AARPConsumerCare — Fri, 09 May 2025 16:07:15 GMT

Hi chas0501. This error is resolved. If you're still receiving the error message please let us know. Thanks for being part of AARP Rewards! - Brandon C.

Re: Rewards Not Working AGAIN!

KatherineB698670 — Sat, 10 May 2025 15:58:38 GMT

I just tried to enter a sweepstakes and it is still saying that it "cannot process the request at this time". So really don't understand why it's fixed for some but not others. My message doesn't say anything about not having enough points.

Re: Rewards Not Working AGAIN!

SummerOnTheWay1 — Sat, 10 May 2025 16:21:18 GMT

Katherine @KatherineB698670 , unfortunately AARP @AARPConsumerCare "clocked out" YESTERDAY [Friday] at 8pm ET. They are OFF on weekends. They should "clock back" in on MONDAY 8am ET. Take care, Nicole 👵

➡️[*** Katherine wrote on Saturday 5/10/25:
I just tried to enter a sweepstakes and it is still saying that it "cannot process the request at this time". So really don't understand why it's fixed for some but not others. My message doesn't say anything about not having enough points. ***]

Re: Rewards Not Working AGAIN!

RenateW69623 — Sat, 10 May 2025 21:15:06 GMT

Is the specific message you are getting "Unable to process your redemption request"? If so, this means your account has been blocked from doing redemptions due to suspected cheating. Unfortunately, many people who aren't cheating have been getting this since at least last fall (or maybe even longer). You can search the forum for "Unable to process your redemption request" and see previous chats about this. The only way to get it fixed is to contact AARP and have them specifically look at your account. They won't tell you why your account was flagged for cheating, but you might be able to get it fixed, even though it might take awhile. Good Luck.