topic Re: Issues connecting aarp with google fit in AARP Rewards Connect

Issues connecting aarp with google fit

LauraA259693 — Tue, 30 Jul 2024 01:13:41 GMT

When I try to connect it says an error message that Google blocked it from accessing. But I try to find it in apps to connect and it's not on the list.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Wed, 31 Jul 2024 17:51:04 GMT

I'm sorry you're having trouble connecting your Google Fit to AARP Rewards. You'll need to give permission from fitness tracker's app to share data with AARP Rewards. You can try reaching out to Google Fit's support services for help with providing permissions. - Christy C.

Re: Issues connecting aarp with google fit

KenleeE282473 — Fri, 02 Aug 2024 14:01:18 GMT

I am having same issue. There is now no way to sync google fit with aarp. Would you consider adding Samsung Health as a tracker instead, please?

Re: Issues connecting aarp with google fit

AARPConsumerCare — Fri, 02 Aug 2024 15:53:43 GMT

@KenleeE282473 Thank you for reaching out! Google Fit is a supported fitness tracker. Please visit our article for steps to get your device connected and synced: https://aarp.info/3emKZ8q. Since there are many manufacturers of fitness devices and developers for applications, we are unable to support them all. Unfortunately, Samsung Health is not a supported tracker. We apologize for any inconvenience. - Janelle M.

Re: Issues connecting aarp with google fit

KenleeE282473 — Fri, 02 Aug 2024 18:53:53 GMT

Unfortunately, there is no way to unblock access from AARP to allow sync with Goigle Fit.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Fri, 02 Aug 2024 19:03:12 GMT

@KenleeE282473 Be sure to check the permissions in your Google Fit app and make sure AARP Now has access to steps, cycling, and swimming data. You can also visit the Google Fit support pages for more help. - Janelle M.

Re: Issues connecting aarp with google fit

KenleeE282473 — Sat, 03 Aug 2024 14:50:32 GMT

We're you able to find a way to reconnect AARP with Google Fit? I cannot find it in the list either.

Re: Issues connecting aarp with google fit

KenleeE282473 — Sat, 03 Aug 2024 19:16:07 GMT

I have all permissions on. I. Keep getting this msg when trying to sync tracker: This app is blocked
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Mon, 05 Aug 2024 12:33:51 GMT

@KenleeE282473 Thanks for getting back to me. Have you had an opportunity to uninstall and re-install the AARP app? I suggest trying that to see if it helps with Google blocking it. - Janelle M.

Re: Issues connecting aarp with google fit

KenleeE282473 — Mon, 05 Aug 2024 18:43:20 GMT

Yes, I have uninstalled and re-installed both AARP Now and Google Fit. All permissions are allowed in both apps. Still not able to sync and still get msg that Google is blocking AARP attempt to access.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Mon, 05 Aug 2024 18:52:30 GMT

@KenleeE282473 Got it. Let's create an escalation for further assistance. Please send us a private message, so we can get additional info needed to complete this. Thank you! - Janelle M.

Re: Issues connecting aarp with google fit

KenleeE282473 — Mon, 05 Aug 2024 18:54:07 GMT

Ok. How do I do that?

Re: Issues connecting aarp with google fit

AARPConsumerCare — Mon, 05 Aug 2024 18:58:11 GMT

@KenleeE282473 Check out our help page here: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=14300840722#pm - Janelle M.

Re: Issues connecting aarp with google fit

JohnS943689 — Wed, 07 Aug 2024 15:36:39 GMT

Have you found a way to solve this? I am having the same problem 😕

Re: Issues connecting aarp with google fit

JohnS943689 — Wed, 07 Aug 2024 22:11:20 GMT

I cant find a way to make it work either.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Wed, 07 Aug 2024 22:16:24 GMT

I apologize for the frustration this has caused @JohnS943689. Let me look this for you further. When you get a moment, please send me a DM with your email address, so I can access your account and check what's going on. You can also chat with an agent by clicking the CHAT icon on the right side of the screen. Thank you. - Daniela R.

Re: Issues connecting aarp with google fit

KenleeE282473 — Wed, 07 Aug 2024 22:16:36 GMT

I worked with an AARP rep for 2+ hrs on Monday trying to get it fixed. Could not be fixed. She is opening a case, just waiting for resolution now. Something is definitely broken.

Re: Issues connecting aarp with google fit

AARPConsumerCare — Thu, 08 Aug 2024 12:04:04 GMT

@KenleeE282473 Thanks for letting me know! I'm glad to hear that you were able to get the escalation created 🙂 - Janelle M.

Re: Issues connecting aarp with google fit

stlsports — Fri, 09 Aug 2024 19:34:19 GMT

anyone have a fix?

Re: Issues connecting aarp with google fit

JohnS943689 — Fri, 09 Aug 2024 19:42:48 GMT

The problem is with the AARP NOW app. I connected mapmywalk app to google fit in only a few seconds. Maybe they will fix this someday......