topic Re: UNABLE TO PROCESS THIS REQUEST in AARP Rewards Connect

UNABLE TO PROCESS THIS REQUEST

LawrenceHockers — Wed, 12 Mar 2025 20:01:46 GMT

What’s the point of having a membership when you can’t even use your redemption points. I have contacted Aarp several times and nobody will help me. They keep saying I will get an email once it’s fixed. This has been going on for two months now ….ridiculous. There’s no way it should take this long to fix. Come on Aarp. Let’s get this fixed. You can do better than this.

Re: UNABLE TO PROCESS THIS REQUEST

AARPConsumerCare — Thu, 13 Mar 2025 13:27:30 GMT

LawrenceHockers Thank you for the opportunity to help. I can definitely understand the frustration with this issue. I've sent you a private message, so we can look into this for you! - Christy C.

Re: UNABLE TO PROCESS THIS REQUEST

LawrenceHockers — Thu, 13 Mar 2025 16:55:28 GMT

Where’s the private message

Re: UNABLE TO PROCESS THIS REQUEST

AARPConsumerCare — Thu, 13 Mar 2025 17:17:38 GMT

LawrenceHockers If you haven't yet, you may need to enable private messaging. You can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: UNABLE TO PROCESS THIS REQUEST

J896552 — Fri, 14 Mar 2025 19:49:43 GMT

I hope you got some response from AARP. I have been told the same thing you were told. They say I will receive an email once the problem is fixed. So, I cannot redeem points and cannot earn points. I can see everything that is offered to be redeemed, if only I could! I can come to this forum to see what others are saying. But that is it. I don’t understand why it is taking so long. Are we actually just block for some reason and there is really nothing to fix?

Re: UNABLE TO PROCESS THIS REQUEST

AARPConsumerCare — Fri, 14 Mar 2025 23:52:16 GMT

Hi J896552. I've sent you a private message, so we can check on your AARP Rewards account for you. I look forward to hearing from you. - Brandon C.