topic Re: Sorry, we are having trouble accessing your account Click to login and refresh in AARP Rewards Connect

Sorry, we are having trouble accessing your account Click to login and refresh

bubby55 — Fri, 21 Feb 2025 12:36:46 GMT

This is happening with any device I use or browser I use. Why have you locked me out?

Re: Sorry, we are having trouble accessing your account Click to login and refresh

J896552 — Fri, 21 Feb 2025 13:21:28 GMT

I am also receiving the same message. Report it. They will say you should hear from them within 10 days. Awful!

Re: Sorry, we are having trouble accessing your account Click to login and refresh

AARPConsumerCare — Fri, 21 Feb 2025 16:41:53 GMT

Hey, @bubby55! I sent you a private message so that we can help you with logging into your account. ~Corinna D.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

SeanK1 — Sun, 23 Feb 2025 19:42:18 GMT

Its been a month for me and still haven't heard a single word.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

StanT408802 — Mon, 24 Feb 2025 01:21:55 GMT

i'm new to AARP I can earn points but cannot use them, keeps coming up unable to process your redemption request, I contacted AARP twice in the last month got the run around we'll get back to you, still waiting

Re: Sorry, we are having trouble accessing your account Click to login and refresh

J896552 — Mon, 24 Feb 2025 21:52:38 GMT

Several days now of waiting. Is anyone looking into the problem? Still cannot earn or redeem points.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

AARPConsumerCare — Tue, 25 Feb 2025 22:56:48 GMT

Hi SeanK1. I've sent you a private message, so we can check on your account for you. I apologize for the inconvenience.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

AARPConsumerCare — Tue, 25 Feb 2025 23:44:39 GMT

I'm sorry to hear you're unable to use your points, StanT408802. I'd be happy to check your rewards account for you. Can you please send us a private message with your name and email address, so we may locate your account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

bmbcali — Wed, 26 Feb 2025 16:44:11 GMT

I wondered if it was just me but now I see it is happening to other people. Why do we keep getting "click to login and refresh" message? Up until this month I have never had a problem with this. I'm using the same device as I have the past few years, didn't change anything, so why do I have to keep logging in?

Re: Sorry, we are having trouble accessing your account Click to login and refresh

J896552 — Fri, 28 Feb 2025 21:09:46 GMT

This morning I could see my points again. No red banner telling me to click to login and refresh. I thought YEA! However, I tried to redeem an instant reward. It gave me the Oops…..

I went back to home page and there was the red banner again. Click to login, etc, etc.

I came back on this afternoon and I still have the red banner.

Well, I have chatted and gave my information. I have sent my information by private chat. I have called the number on an email sent to me and gave the email author my information. Still cannot redeem or earn points. And it goes on and on.

Now it is the first of month and I cannot participate in Extra Rewards or anything. I am losing faith.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

J896552 — Thu, 06 Mar 2025 22:14:03 GMT

I am curious, has anyone that posted under this subject gotten the problem fixed?

I am still waiting. I have been blocked since February 18th. It shouldn’t take any technical staff this long to fix the problem. Has anyone had the problem fixed?

Re: Sorry, we are having trouble accessing your account Click to login and refresh

SeanK1 — Sat, 08 Mar 2025 01:24:05 GMT

I've been dealing with this issue since Nov, account gets disabled, then unlocked, then disabled, then unlocked, disabled then unlocked, and now disabled. I have sent multiple request to get this fixed and when I finally can start to do anything the account gets disabled, they can't seem to get their program in order and then blame the member for cheating while I'm only doing what required from them by doing one video at time and a quiz till I'm max out for the day. This latest issue took them a month and half to even knowledge this problem again and haven't heard anything since 2/25. To this day I'm still not able redeem.

Re: Sorry, we are having trouble accessing your account Click to login and refresh

J896552 — Sat, 08 Mar 2025 03:17:37 GMT

No one helps with this problem. Why? I have many points to use and cannot use them. I get emails telling me about gift cards I could win. I would like to try to win a gift card but I not only get the “Click to login and refresh” but also the “Oops! An error occurred. Please refresh your browser to get back on track.” Done and done. Still cannot redeem points nor earn points. I wish someone would help. (And to ConsumerCare, I have emailed Travis again.)