topic Re: Not getting points for completing Codeword in AARP Rewards Connect

Not getting points for completing Codeword

antanae — Wed, 22 Jan 2025 14:58:19 GMT

For the second day in a row I didn't get my rewards points for completing Codeword. Seems they just can't get the rewards section right.

Re: Not getting points for completing Codeword

a170938b — Wed, 22 Jan 2025 15:08:05 GMT

And the Song Theme does not have a badge anymore and of course cannot earn points.

Please have it fixed.

Re: Not getting points for completing Codeword

cmulinix — Wed, 22 Jan 2025 15:51:12 GMT

I didn't receive points Monday, but did receive points yesterday. Wonder what awaits today. Haven't noticed anything new after the updates. Maybe they increased the size of the server.

Re: Not getting points for completing Codeword

kenike — Wed, 22 Jan 2025 16:02:16 GMT

I didn't get points from 1/13 until yesterday for Codeword...and today I didn't get points for Right Again Trivia. They are not showing in my transaction history either. So annoying!

Re: Not getting points for completing Codeword

kenike — Wed, 22 Jan 2025 16:09:38 GMT

Ha, I jinxed myself. I didn't get points for Codeward today. Go figure. Logged out and back in earlier so that's not the problem. Makes you wanna go "hmmm".

Re: Not getting points for completing Codeword

AARPConsumerCare — Thu, 23 Jan 2025 18:08:51 GMT

@antanae I'm sorry to hear you haven't received the points. Please reach out in a private message so we can take a look at your account. Thank you. Jodee R.

Re: Not getting points for completing Codeword

AARPConsumerCare — Thu, 23 Jan 2025 18:12:58 GMT

I'm sorry to hear you didn't receive your points, @a170938b. Please send us a private message with your name and address, and we'd be happy to check on your rewards account. Visit https://aarp.info/47hWcl7 for direction on how to enable private messages. - Brandon C.

Re: Not getting points for completing Codeword

AARPConsumerCare — Thu, 23 Jan 2025 18:41:14 GMT

I can understand your frustration, @kenike. Please send me a private message with your name, address and email to take a look at your AARP Rewards account. Thank you. - Diana G.

Re: Not getting points for completing Codeword

LaurieS825053 — Tue, 04 Feb 2025 15:41:44 GMT

I haven’t received points since 1/31 for Codeword. I have received points for all the other reward games. I believe there is something wrong specifically with Codeword.

Re: Not getting points for completing Codeword

AARPConsumerCare — Tue, 04 Feb 2025 21:22:37 GMT

@LaurieS825053 I'm sorry to hear that. Let's take a look. Please reach out in a private message with your email address so I can locate your account. You may need to enable private messaging: https://aarp.info/47hWcl7 Thank you. Jodee R.

Re: Not getting points for completing Codeword

CarolBurg414 — Thu, 06 Feb 2025 19:37:01 GMT

I have not consistently received points for the Member Reward games I've played. I've found if you select PLAY AGAIN it will sometimes award the points. This tactic is not working for codeword.

Re: Not getting points for completing Codeword

paloma94 — Fri, 21 Feb 2025 02:33:17 GMT

All my Codeword scores for February just disappeared! I played almost every day and all of them are now unplayed.

Re: Not getting points for completing Codeword

AARPConsumerCare — Fri, 21 Feb 2025 15:41:18 GMT

Thanks for reaching out, Paloma94. I am sorry all your scores are gone. You can contact the provider of the game, Arkadium, by scrolling down on the games page, and click on contact Arkadium. -Cheryl B

Re: Not getting points for completing Codeword

KayR568425 — Fri, 21 Feb 2025 15:59:21 GMT

Yep, mine too. I also had to log in TWICE just to get to the games. It's like the platform did an entire reboot or something.