topic Re: Infuriating that videos continue to glitch in AARP Rewards Connect

Infuriating that videos continue to glitch

r767831w — Tue, 11 Feb 2025 16:01:15 GMT

Watching videos should be a relaxing points-earning opportunity. Instead it is some kind of sadistic scavenger hunt to find videos that actually work AND actually award points at the end. There is ZERO reason that this cannot be fixed, and yet it is not. AARP used to respect its members, but not anymore.

Re: Infuriating that videos continue to glitch

AARPConsumerCare — Tue, 11 Feb 2025 20:31:00 GMT

@r767831w I understand, and I apologize for the inconvenience. I've sent you a private message. Will you please respond with your email address, so I can review your account. Thank you. Jodee R.

Re: Infuriating that videos continue to glitch

r767831w — Tue, 11 Feb 2025 20:38:01 GMT

Why do you want to review my account when EVERYONE is encountering the same problems? Videos that play but don't award points, videos that won't play at all, links that take us to a different video than the one we clicked on, videos that say we've already viewed them when we haven't, etc etc etc. This is NOT a problem in my account, it's a problem with your stunningly incompetent tech team.

Re: Infuriating that videos continue to glitch

AARPConsumerCare — Tue, 11 Feb 2025 20:53:14 GMT

@r767831w I understand. When you have a moment to reach out in a private message, I'll be happy to review your account. I'm always here to help! Jodee R.

Re: Infuriating that videos continue to glitch

a170938b — Tue, 11 Feb 2025 21:02:26 GMT

I'm always here to help! Jodee R.
Then why don't you help? As in, telling your manager / IT team/ whoever has the knowledge and the power to fix things that there is a problem with many videos since your IT team messed up the video format; and that the faulty videos are happening site wide.
We would then think that maybe someone at AARP cares and that someone is not contemptuous of the customers and disrespectful to them. That someone could be you, Jodee R,!

Re: Infuriating that videos continue to glitch

SummerOnTheWay1 — Tue, 11 Feb 2025 21:06:53 GMT

[2/11/25] @a170938b , you are talking to software/bot. Several names share the SAME account that was created in 2024. Up until then we had an AWESOME lady @AARPJanelleM helping us. She even worked on SATURDAY!!! 😱

[*** @a170938b wrote:
I'm always here to help! Jodee R.
Then why don't you help? As in, telling your manager / IT team/ whoever has the knowledge and the power to fix things that there is a problem with many videos since your IT team messed up the video format; and that the faulty videos are happening site wide.
We would then think that maybe someone at AARP cares and that someone is not contemptuous of the customers and disrespectful to them. That someone could be you, Jodee R,! ***]

Re: Infuriating that videos continue to glitch

a170938b — Tue, 11 Feb 2025 21:25:05 GMT

You may be right. That would explain the total lack of comprehension displayed, the incoherence of the answers, and the robotic replies to our queries and complaints.

Re: Infuriating that videos continue to glitch

BillD916633 — Wed, 12 Feb 2025 08:16:14 GMT

@SummerOnTheWay1

you are so right concerning AARPJanelleM, she was fantastic, and awesome BUT either she was forced into or elected to join the other bots in the AARPConsumer (I don’t ) Care department.

Re: Infuriating that videos continue to glitch

MicheleW321192 — Wed, 12 Feb 2025 17:19:01 GMT

I have just come to the same conclusion - all the Consumer Care "people" are not people at all. No wonder nothing gets fixed.