topic Re: whre is my petsmart gift card? in AARP Rewards Connect

whre is my petsmart gift card?

AndrewM333062 — Sun, 26 Jan 2025 14:48:47 GMT

supposedly won a petsmart gift card last night, have yet to recieve an email with the gift card, is this one of the technical issues? anyone else have a problem getting their instant win gift cards? the scheduled maintence every so often, makes the site worse and worse to navigate please leave well enough alone.

Re: whre is my petsmart gift card?

SvitlanaS150497 — Sun, 26 Jan 2025 17:24:51 GMT

Same here. I haven't received my instant win Sonic gift card.

Re: whre is my petsmart gift card?

postman29 — Sun, 26 Jan 2025 21:25:02 GMT

Same- waiting for Staples card. They took my 15,000 points away pretty fast though.

Re: whre is my petsmart gift card?

BillD916633 — Mon, 27 Jan 2025 12:45:27 GMT

@AndrewM333062

@SvitlanaS150497

add me to that list. I had an instant win on a Petsmart $10 IW on 1/23/25 that I did not get my “CONGRATULATIONS YOU WON” rewards email.
I contacted customer service but they claimed there was no proof I had won

and ask if I had a screenshot. I said no because the rewards AARP rules plainly states a screenshot will not be accepted as proof.
Rules states the administrator has the ONLY decision. We have no recourse but to accept the decision of this money sucking Vampire.

Re: whre is my petsmart gift card?

MichelleM50204 — Mon, 27 Jan 2025 17:43:42 GMT

Same here. Instant win for Michael's last night. I DO have a screenshot and will contact them later today if they don't figure this out and push them through.

Re: whre is my petsmart gift card?

AARPConsumerCare — Mon, 27 Jan 2025 20:17:47 GMT

@AndrewM333062 Thank you for reaching out! Gift card emails can take up to 24 hours to arrive. The email was sent to your registered email address and came from email@email.aarp.org. Please check your spam and junk folders if it is not in your Inbox. If it's been longer than 24 hours, please reach out in a private message with your email address and I'll be happy to check on yours for you and resend it. Thanks! Jodee R.

Re: whre is my petsmart gift card?

AARPConsumerCare — Mon, 27 Jan 2025 20:47:37 GMT

SvitlanaS150497 Thanks for letting us know you haven't received a gift card from an Instant Win. If confirmed as a winner, you will receive an email to your registered email address. You can send us a private message, and we'd be more than happy to check on this for you! If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: whre is my petsmart gift card?

AARPConsumerCare — Mon, 27 Jan 2025 21:30:50 GMT

postman29 We'd like the opportunity to check on this for you! Please send us a private message and include the email address registered on your AARP Rewards account. If you haven't yet enabled private messaging, you can find instructions here - https://aarp.info/47hWcl7 - Christy C.

Re: whre is my petsmart gift card?

LesL269823 — Mon, 27 Jan 2025 23:15:26 GMT

Same issue here, tried online Chat with a Rep named Cheryl, she just got to making up things

For me, it was Sonic Gift Card Instant Win.

ADD insult to injury as they say, I got an email congratulating me on the win, but never emailed gift card. I know how to search my email, all folders including spam and trash.

My chat Rep is really really bad at making up things,

Re: whre is my petsmart gift card?

AARPConsumerCare — Mon, 27 Jan 2025 23:34:32 GMT

I can see how frustrating this can be, @BillD916633. I've sent you a private message to take a look into this further for you. Thank you! - Diana G.

Re: whre is my petsmart gift card?

AndrewM333062 — Tue, 28 Jan 2025 00:42:00 GMT

can i get sent a private message so i can reply to it jodee, thanks

Re: whre is my petsmart gift card?

KenD101342 — Tue, 28 Jan 2025 00:46:03 GMT

got a yardhouse gift card a few days ago for points and never recieved, can an aarp representive contact me concerning this?

Re: whre is my petsmart gift card?

LesL269823 — Tue, 28 Jan 2025 05:22:13 GMT

Many of us remember the problems when the instant win games were "enhanced" by the addition of the Slot Machine graphic. During the first month of that there was a problem where the machine would show all matches in the windows. But the text under the machine did not say winner. It was explained to us that no matter what the display on the machine was, if it did not say winner, it was not a winning spin.

So, I guess our only chance is to wait until the winner lists for these instant games are posted and follow up then if we see our names on the list.

I have already spent 45 minutes in Chat, and another 45 minutes on the phone, over 30 minutes of that on hold.

Funny, how sometimes when no one helps you, they leave you on hold, if you don't give up, finally you just get disconnected.

Re: whre is my petsmart gift card?

MarkD524822 — Tue, 28 Jan 2025 10:09:32 GMT

This is a typical trick this administrator plays on us seniors to line the coffers of AARP and further agitate its PAYING MEMBERS.

Re: whre is my petsmart gift card?

BillD916633 — Tue, 28 Jan 2025 10:33:33 GMT

Like you mentioned, another vile trick this administrator is using to cause as much frustration as possible. If this administrator is unaware of what the IT department is doing, then he needs to be replaced. They offer ridiculous $5 coupons, up to 10 coupons now my my (you cannot put these in a gift card class) then turn around and deliberately fix it so 4 won’t work preventing some members from taking advantage of them. IDK but remember

God does not like ugly.

Re: whre is my petsmart gift card?

BillD916633 — Tue, 28 Jan 2025 10:48:16 GMT

Diana G.
I already know the content of your PM, and i don’t particularly care to read and definitely won’t provide you with my information because you can do absolutely nothing to resolve my, and numerous other members problems we experience and have to endure every single day.
Why do we stay around and put up with this abuse ??
It is because we remember how it was back in the day of Rewards for Good & we still believe in miracles

Someday it will change.

Re: whre is my petsmart gift card?

rednexsrus — Tue, 28 Jan 2025 11:03:08 GMT

@LesL269823

It is so sad that AARP contracts with such an inconsiderate contractor.

its like we are fighting with both hands tied behind our back

SOMEDAY !!!! What comes around goes around 🙏

Re: whre is my petsmart gift card?

AARPConsumerCare — Tue, 28 Jan 2025 13:36:00 GMT

@AndrewM333062 I've sent you a private message. Please reply with your email address and I'll be happy to check on that gift card. Thanks! Jodee R.

Re: whre is my petsmart gift card?

AARPConsumerCare — Tue, 28 Jan 2025 15:53:06 GMT

@KenD101342 I'll be happy to check on that for you. Please reach out in a private message so I can locate your account. It looks like you'll need to enable private messaging: https://aarp.info/47hWcl7 Thanks, I look forward to hearing from you! Jodee R.

Re: whre is my petsmart gift card?

LesL269823 — Tue, 28 Jan 2025 20:35:22 GMT

2:41 PM today got my Congrats here is your reward email, maybe 3-4 days late..

Not sure how or why, but I hope the same result for everyone else.

No reason to believe my chat, phone or forum posts helped.

Complaining here is a vent, for results, maybe we need to complain Up ?