topic Re: Unable to ULTA reward in AARP Rewards Connect

Unable to ULTA reward

PeggyH674394 — Tue, 21 Jan 2025 19:33:23 GMT

I have plenty of point and am an AARP member, but I'm unable to use points for a $5 ULTA gift card I click on it and it doesn't give me the option to use points.

Re: Unable to ULTA reward

tl4106 — Wed, 22 Jan 2025 11:31:48 GMT

Hi,

Have you completed the extra credit activities for the Ulta gift card? @ https://www.aarp.org/rewards/redeem/extracredit/

Once that's done, the redeem button should appear.

The 3 day maintenance seems to have removed the link directing users to complete the activities for all extra credit gift cards.

Hope this helps!

Re: Unable to ULTA reward

PeggyH674394 — Wed, 22 Jan 2025 16:00:25 GMT

Thanks, I thought of that too. But when I checked I had completed those activities.

Re: Unable to ULTA reward

AARPConsumerCare — Thu, 23 Jan 2025 00:22:32 GMT

I'm sorry you're having trouble redeeming the ULTA gift card, @PeggyH674394. Can you please send us a private message with your name and address, so we can check your account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.