topic Re: Unable to process your redemption request in AARP Rewards Connect

Unable to process your redemption request

young1re — Tue, 26 Nov 2024 19:47:18 GMT

Unable to process your redemption request. Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request. Unable to process your redemption request.

Re: Unable to process your redemption request

AARPConsumerCare — Wed, 27 Nov 2024 00:57:17 GMT

I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

Re: Unable to process your redemption request

LutherF — Wed, 27 Nov 2024 04:40:57 GMT

They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.

Re: Unable to process your redemption request

mikeian — Wed, 27 Nov 2024 23:08:51 GMT

Unable to process your redemption request. Can you look into this please

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 02 Dec 2024 14:29:26 GMT

I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R.

Re: Unable to process your redemption request

young1re — Sat, 07 Dec 2024 17:30:18 GMT

Still waiting for problem to be resolved!

Re: Unable to process your redemption request

DawnP468230 — Sun, 08 Dec 2024 03:09:25 GMT

"Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem. I have tried different browsers and clearing cookies.

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 09 Dec 2024 19:06:20 GMT

Hi @young1re, I can understand how frustrating this is. I've replied to your private message. Thank you. - Diana G.

Re: Unable to process your redemption request

AARPConsumerCare — Mon, 09 Dec 2024 23:57:52 GMT

I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

Re: Unable to process your redemption request

RobertS748050 — Tue, 10 Dec 2024 11:56:23 GMT

You can send a private message to me, too. I've been trying since last week, to no avail.

Re: Unable to process your redemption request

BenignEntropy — Tue, 10 Dec 2024 15:50:59 GMT

IT has been well over a week on my end, as well. If you offer a reward for the videos watched, games played, and quizzes taken, and then withhold that either before or after the fact, you have essentially become a scam.

Re: Unable to process your redemption request

AARPConsumerCare — Wed, 11 Dec 2024 17:09:35 GMT

I'm sorry you're also receiving error messages on your rewards account @RobertS748050. You can send us a private message here with your email and the error message and we can check your account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also chat with us online by clicking the chat bubble on the bottom right of the page or call us directly at 1-866-451-6305.

Brandon C.

Re: Unable to process your redemption request

AARPConsumerCare — Wed, 11 Dec 2024 18:44:25 GMT

I am sure that the current AARP Rewards outages have been a challenge and very frustrating. I also see you have had a private message conversation with a previous agent. If you need any further assistance on this please send us another private message so that we can assist you further. Sue C.

Re: Unable to process your redemption request

young1re — Wed, 11 Dec 2024 19:06:33 GMT

Still waiting for a response

Re: Unable to process your redemption request

AARPConsumerCare — Wed, 11 Dec 2024 19:09:56 GMT

@young1re, I've replied to your private message. Thank you! - Diana G.

Re: Unable to process your redemption request

BryanS588343 — Wed, 11 Dec 2024 23:51:41 GMT

eventually you will get an email stating you have been banned from rewards for obtaining points fraudulently even if like me you made every keyboard and mouse click to earn those points. I say we all start calling their scam helpline and reporting AARP rewards as the scam.

877-908-3360

Toll-free service is available Monday through Friday, 8 a.m. to 8 p.m. ET

Re: Unable to process your redemption request

DawnP468230 — Sat, 14 Dec 2024 18:58:00 GMT

When is this issue going to be fixed??? I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue. It is beyond frustrating! I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone. I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working. Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

Re: Unable to process your redemption request

sc5886282 — Sun, 15 Dec 2024 15:08:30 GMT

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

Re: Unable to process your redemption request

sc5886282 — Sun, 15 Dec 2024 15:10:53 GMT

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

Re: Unable to process your redemption request

sc5886282 — Sun, 15 Dec 2024 15:11:12 GMT

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.