topic Re: Frozen acct in AARP Rewards Connect

Frozen acct

DebbieL802135 — Tue, 03 Dec 2024 17:09:23 GMT

My acct has been frozen for a week now and I was on the phone yesterday for an hour and a 1/2 and spoke to 5 different people and no one can tell me why. Ridiculous! This happened last month and my acct was frozen for 3 weeks. I’ve lost a month of my paid membership and no one can give me an answer.

Re: Frozen acct

AARPConsumerCare — Wed, 04 Dec 2024 19:00:52 GMT

@DebbieL802135 I'm sorry you've had so much trouble! Please reach out in a private message with your email address, and I'll be happy to check on yours. Thanks! Jodee R.

Re: Frozen acct

DebbieL802135 — Thu, 05 Dec 2024 02:04:15 GMT

Reach out how privately?

Re: Frozen acct

AARPConsumerCare — Thu, 05 Dec 2024 13:34:35 GMT

@DebbieL802135 I can help with that! You will need to enable private messaging in the Community and you'll find the instructions here: https://aarp.info/47hWcl7 I look forward to hearing from you! Jodee R.