topic Re: unable to process redemption request in AARP Rewards Connect

unable to process redemption request

dianesuppleesimmons — Sun, 24 Nov 2024 18:21:29 GMT

I, too have had this issue since 10/29, a month. A ticket was opened when it started, I was told there was nothing wrong on their end and they closed it but nothing changed. I had a second ticket opened, after another week I was told the magic upgrade last weekend would fix it and to be patient. It didn't. Nothing changed. I have sent private messages which go unanswered, I have sent emails to execs asking for them to direct me to anyone who can help, unanswered. The ombudsman division will not respond to emails or voicemail. I have 4 different devices (2 apple, 2 microsoft) with different browsers. I have cleared cookies, cache, logged out and in and restarted and nothing helps. From the hundreds or more of other complaints I also see with the same issue, clearly it is with aarp and not individual users and no one at aarp cares. Everyone in support acts like this is new and I am the only one with an issue. I am going to the Better Business Bureau next week if I continue to hit a brick wall. I encourage everyone else to do the same. If enough people complain to the right place, they will have to acknowledge there is an issue and hopefully try to resolve it.

Re: unable to process redemption request

m469715j — Sun, 24 Nov 2024 23:26:56 GMT

I I have the same problem. I can earn points but cannot redeem them.

Also I bought a Carnival card and it showed up on my credit card but I never

recieved the email for me to print off the card!

Re: unable to process redemption request

r767831w — Mon, 25 Nov 2024 12:06:09 GMT

It's like you and I have a mind-meld -- that is exactly what I would have written had I taken the care and time (instead of the briefer snarky messages I've been posting). And our experiences have been almost identical, including trying to reach out to the executive suite. I have advised them that I intend to go to the BBB. Also the FTC, maybe a couple of other regulatory agencies, and definitely a couple of Attorney General's Offices. This is no longer a computer glitch; it is outright fraud. BTW, I don't know if you've seen any of my other posts where I talk about how it appears that this is NOT a glitch, but rather some ridiculous attempt at fraud prevention that has run amok. Anyhow, let's keep in touch about this. I'm going to try to send you a private message, but I find the private messaging here glitchy (go figure!).

Re: unable to process redemption request

AARPConsumerCare — Tue, 26 Nov 2024 14:32:16 GMT

This is certainly not the experience we want you to have, @m469715j. When you get a moment, please send me a private message with your email address, so I can access your account and check what's going on with your points and gift card. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R.

Re: unable to process redemption request

AARPConsumerCare — Tue, 26 Nov 2024 15:28:00 GMT

@dianesuppleesimmons I am sorry you're having trouble redeeming your points. I have sent a private message, and asked that you reach out to me there, so we can look into this. Thanks! Jodee R.

Re: unable to process redemption request

BarbaraW329529 — Mon, 02 Dec 2024 23:52:19 GMT

I have also had the same problem (cannot redeem points) for over 2 months. I called and spoke with someone who told me IT would be in touch. Still have yet to hear from anyone. I thought that the maintenance work would fix my issue but as with everyone else, it did not.

Re: unable to process redemption request

AARPConsumerCare — Wed, 04 Dec 2024 15:35:38 GMT

I'm sorry to hear you're still not able to redeem your points, @BarbaraW329529. I totally understand how frustrating this can be. Please send me a private message with your name, address and email so that I can check the status of your escalation. Thank you.

You may need to enable your private messages first, please check our article for instructions: https://aarp.info/47hWcl7 - Diana G.

Re: unable to process redemption request

BarbaraW329529 — Wed, 04 Dec 2024 19:37:23 GMT

I cannot enable private messaging. It is not an option on My Settings - Preferences tab.

Re: unable to process redemption request

AARPConsumerCare — Wed, 04 Dec 2024 20:01:35 GMT

Thank you for letting us know. I've reported the missing feature, @BarbaraW329529. Please reach out via chat instead: https://help.aarp.org/s/article/contact-aarp - Diana G.