topic November 20 and Rewards STILL not working in AARP Rewards Connect

November 20 and Rewards STILL not working

sherilee17 — Wed, 20 Nov 2024 14:08:36 GMT

Come on AARP! Rewards was down for days and now that it is up, it is NOT working for videos. What is the problem??

Re: November 20 and Rewards STILL not working

ldla — Wed, 20 Nov 2024 15:43:19 GMT

Not working for surveys either!! Way to go AARP, great upgrade?!?!?!? You owe me several thousand points.

Re: November 20 and Rewards STILL not working

sherilee17 — Wed, 20 Nov 2024 17:24:32 GMT

AARP is ghosting all of us.

Re: November 20 and Rewards STILL not working

AARPConsumerCare — Thu, 21 Nov 2024 14:25:42 GMT

@sherilee17 Not at all! We are here to help! The website features have been restored and everything should be functioning properly. Are you experiencing any issues today? - Janelle M.

Re: November 20 and Rewards STILL not working

AARPConsumerCare — Thu, 21 Nov 2024 15:14:54 GMT

@IDLA I'm sorry you're having trouble! Please send me a private message with your email address and which activity you completed, so I can check for you. Thanks! Jodee R.

Re: November 20 and Rewards STILL not working

WendyW339395 — Mon, 25 Nov 2024 00:05:36 GMT

I'm having the same problem. I thought it was an issue with the app, but it appears to be a problem on my computer as well. I am logged in, and when I try to earn or redeem points, I receive the error message, "Sorry, we are unable to access your account" with a request to login and refresh. I've tried logging back in multiple times and receive the same error message. This has been going on for a few months, so I tried searching for a fix and it looks like this has been an ongoing problem for several people for a few years. Does anyone have a fix or is it an occasional problem with the AARP site?

Re: November 20 and Rewards STILL not working

AARPConsumerCare — Tue, 26 Nov 2024 14:43:03 GMT

@WendyW339395 I'm terribly sorry to hear you're experiencing this error on the website. Just to clarify, are you seeing this when you try to log in to the AARP website or the AARP Rewards website? Please send us a private message with your full name, mailing address and email address, so I can locate your account and look into this further. You may need to enable your private messages first. Learn how to do that here: https://aarp.info/47hWcl7 - Janelle M.