topic Re: Another Fitbit Issue in AARP Rewards Connect

Another Fitbit Issue

susanjski — Mon, 21 Oct 2024 10:49:11 GMT

Getting points for 5,000/10,000 steps through synced Fitbit worked seamlessly all summer. Then about 2 weeks, started getting message problem with sync. Two things that might be contributing: updates for AARP rewards, and I updated iPhone IOS from 17 to 18. I called Customer Service for help, and the rep put in a request for help. Someone was supposed to contact me, I think within 3-5 days, but nothing. So no points. AARP, can you please look into this?

Re: Another Fitbit Issue

AARPConsumerCare — Wed, 23 Oct 2024 21:05:47 GMT

Of course, @susanjski. I've sent you a private message. Thank you! - Diana G.

Re: Another Fitbit Issue

susanjski — Fri, 25 Oct 2024 11:47:23 GMT

@AARPConsumerCare I responded to your PM.

Re: Another Fitbit Issue

AARPConsumerCare — Fri, 25 Oct 2024 12:13:45 GMT

Thank you, @susanjski! - Diana G.

Re: Another Fitbit Issue

KevinHoffmanEst — Fri, 25 Oct 2024 20:02:36 GMT

Having the same exact issue.... seems to have started weeks ago... Ive had this fitbit connected for years and never had any real problems. now it just wont connect no matter what I do. (disconnect via fitbit, aarp, clear cookies, everything)

Re: Another Fitbit Issue

susanjski — Sat, 26 Oct 2024 12:53:40 GMT

AARP had me check the version of AARP Now app. The latest is 40000700. I am on that, but still having issues. Won't stay synced.

Re: Another Fitbit Issue

susanjski — Sat, 26 Oct 2024 12:54:13 GMT

Stilll having issues, won't stay synced.

Re: Another Fitbit Issue

AARPConsumerCare — Mon, 28 Oct 2024 15:49:31 GMT

Thank you for letting us know, @susanjski. Please check your private messages. - Diana G.

Re: Another Fitbit Issue

susanjski — Thu, 14 Nov 2024 14:49:50 GMT

Please see email sent to Consumer Care today.

Re: Another Fitbit Issue

mbassham — Sun, 15 Dec 2024 11:07:59 GMT

Same problem here for over two months. Recently, two days ago, it seems the issue was fixed. I was able to sync, yet no steps records rewarded. And the sync function is down AGAIN! So frustrating.

Re: Another Fitbit Issue

mbassham — Mon, 16 Dec 2024 11:41:27 GMT

Just want to let anyone who encounters the same issue knew that I figured out what was the problem. One HAS to download ‘aarp now’ app and sync your Fitbit via the app. Hope it will work. Stay tune…