topic AARP Rewards Account is Broken in AARP Rewards Connect

AARP Rewards Account is Broken

e186783b — Thu, 24 Oct 2024 11:06:59 GMT

Hoping someone here can help.

Lost track of the days (think it's been at least 5 now), whenever I login to AARP Rewards I get a solid red banner in the place where it should show all my account balance info:

But I'm actually logged in (it shows my name in the upper right corner), and I can access all AARP features from the account dropdown.

There are several problems:

1) If I click the link in the red banner to login and refresh, it just logs me out and nothing more. I log back in to find the same error.

2) I cannot enter any sweepstakes or instant win games. I get this error every time:

Notes

1) Same error happens on my PC and my phone.

2) My wife sees the exact same problems on her account

3) I have cleared all cache, bounced my browser, rebooted my PC and phone, all to no avail.

4) On one of the last 5 days, I was able to see my point balance instead of the red banner, but I still couldn't enter any sweeps. The next day the red banner returned again.

Re: AARP Rewards Account is Broken

MemberS2006 — Thu, 21 Nov 2024 19:53:59 GMT

Re: AARP Rewards Account is Broken

AARPConsumerCare — Thu, 24 Oct 2024 15:37:17 GMT

Hello @MemberS2006, I would like to check the status of your escalated issue. Please send me a private message with your name and email. Thank you! - Diana G.

Re: AARP Rewards Account is Broken

e186783b — Sat, 26 Oct 2024 10:42:38 GMT

Any chance someone from customer support can help me and my wife too, not just the people that reply to my post?

Re: AARP Rewards Account is Broken

MemberS2006 — Thu, 21 Nov 2024 19:54:18 GMT

Re: AARP Rewards Account is Broken

AARPConsumerCare — Mon, 28 Oct 2024 16:11:11 GMT

@MemberS2006, I replied to your private message. Thank you! - Diana G.

Re: AARP Rewards Account is Broken

AARPConsumerCare — Mon, 28 Oct 2024 19:09:42 GMT

@e186783b Thank you for reaching out, let's look into this! Please send us a private message with your complete name and mailing address, as well as your email address, so we can investigate this further. You may need to enable private messages, I invite you to view the steps to do that here: https://aarp.info/47hWcl7 - Janelle M.