topic Re: Carnival gift hold but not showing in transactions in AARP Rewards Connect

Carnival gift hold but not showing in transactions

jeannined510577 — Tue, 13 Sep 2022 14:33:59 GMT

Yesterday I tried buying carnival gifts cards. The first time the site said cart expired after it took my CC but my credit card is showing pending for the amount I was buying. Went in a second time and after I put in my cc info again it gave me a error but it is now showing another pending charge for the amount. Neither of these purchases is showing in my transaction history. Has the happened to anyone else?

Re: Carnival gift hold but not showing in transactions

j906045d — Tue, 13 Sep 2022 18:00:35 GMT

Yes, yesterday I 'ordered' five $25 Lowes cards and gave my CC info. Same thing, it froze up. Two more times. Now my CC has the purchase pending three times (even though 5 cards is the monthly max) and I have not received even one of the E cards.

Re: Carnival gift hold but not showing in transactions

StevenH654709 — Tue, 13 Sep 2022 19:25:55 GMT

Yes same here I have a pending charge from bank transactions not showing.

Re: Carnival gift hold but not showing in transactions

AARPJanelleM — Wed, 14 Sep 2022 13:59:30 GMT

@jeannined510577 @StevenH654709 @j906045d Pending charges for transactions that did not go through will fall off within 72 hours. If you notice that you have a charge that posts and you did not receive the gift card email to your inbox or spam folder, be sure to let me know so I can get to the bottom of it, I'm here to help!

Re: Carnival gift hold but not showing in transactions

TinaC516036 — Fri, 29 Mar 2024 10:50:00 GMT

Good morning

Same issue with me and they still have not resolve the pending transactions since Monday. My bank will not release the amount money they have pending until they close the pending transaction. Call AARP THEY STATED 24 HOURS. IT IS NOW FRIDAY, STILL HAVE NOT RECEIVED MY MONEY IN MY ACCOUNT. THIS IS HORRIBLE BUSINESS. MY ERROR WAS SHOWING ON AARP END (THERE WAS PROBLEM PROCESSING MY PAYMENT).OBVIOUSLY IT WASNT IF THEY CHARGE MY CARD.

Re: Carnival gift hold but not showing in transactions

TinaC516036 — Fri, 29 Mar 2024 10:50:01 GMT

Good morning

Re: Carnival gift hold but not showing in transactions

AARPConsumerCare — Mon, 01 Apr 2024 13:31:10 GMT

@TinaC516036 I'm not seeing any current gift card purchases or emails not sent. Pending charges for transactions that did not go through will fall off within 72 hours. If you notice that you have a charge that posts and you did not receive the gift card email to your inbox or spam folder, be sure to let me know so I can get to the bottom of it, I'm here to help! Jodee R.

Re: Carnival gift hold but not showing in transactions

CherylK342674 — Thu, 08 Aug 2024 05:47:59 GMT

I know it's months later BUT I had the same thing happen last Friday! Payment not accepted, thought I entered info wrong so I tried again. Now I have 2 pending charges for $360.00!!! Occurred on the 1st, this is the 8th and transaction has still not been cancelled on AARP end! Ughhhh!!!!

Re: Carnival gift hold but not showing in transactions

AARPConsumerCare — Thu, 08 Aug 2024 17:21:16 GMT

@CherylK342674 Thanks for letting us know! If the purchase was unsuccessful, the authorization hold will automatically be released within 3 to 7 days; this holding period can vary from bank to bank. Please feel free to send us a private message if you need further assistance with your account! - Janelle M.

Re: Carnival gift hold but not showing in transactions

PhillipS46470 — Wed, 06 Nov 2024 02:56:42 GMT

Same problem for me, 1 week later and have $1800 in carnival gift card pending hold, this is why I have cancelled AARP RENEWAL, this is second time this happened and customer service was shat.

Re: Carnival gift hold but not showing in transactions

AARPConsumerCare — Thu, 07 Nov 2024 16:18:02 GMT

@PhillipS46470 I'm terribly sorry to hear your AARP Rewards experience was less than ideal, Phillip. If the purchase was unsuccessful, the authorization hold will automatically be released within 3 to 7 days, though this period can vary by bank. If you'd like me to check your account to confirm the purchases did not go through, please send me a private message with your complete name, mailing address and email address, so I can look into it. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. I'm also so disappointed to learn that we've lost your membership support as well. I hope you reconsider and give us another shot. I'm always here to help if you need anything. - Janelle M.

Re: Carnival gift hold but not showing in transactions

TimM589656 — Fri, 08 Nov 2024 23:39:41 GMT

Same issue for me. I ordered 2000 worth of gift cards yesterday and never received them. Been over 24 hours. Not even sure what I can do. Something changed recently because you used to get them instantly and they used to be 10% now only 8%. Where did the other 2% go? I really need mine asap because I am getting on a ship tomorrow!

Re: Carnival gift hold but not showing in transactions

AARPConsumerCare — Mon, 11 Nov 2024 18:42:02 GMT

@TimM589656 Hi there, I can help! Please send a private message with your email address, and I'll be happy to look into it for you. Also, please be sure to check your spam folder too. I look forward to hearing from you! Jodee R.

Re: Carnival gift hold but not showing in transactions

TashaR16402 — Tue, 12 Nov 2024 17:24:00 GMT

Same thing with me !!! Still waiting for it to be taken off my account !

Re: Carnival gift hold but not showing in transactions

AARPConsumerCare — Thu, 14 Nov 2024 13:38:55 GMT

@TashaR16402 Sorry you're having trouble! Please reach out in a private message with your email address so I can locate your account and check it out for you. Thanks! Jodee R.