topic Re: Carnival gift card error message in AARP Rewards Connect

Carnival gift card error message

LindaM714194 — Thu, 29 Jun 2023 01:17:04 GMT

I have tried multiple cards, and PayPal, I continue to receive an error message. I have chatted twice online, one stated the card has to match the account…same error message! Then the next agent stated to use a different browser…same error message. How can I get help?

Re: Carnival gift card error message

MichaelM706040 — Thu, 29 Jun 2023 01:34:01 GMT

Where do we go online to purchase the carnival gift cards? TIA

Re: Carnival gift card error message

AARPJanelleM — Thu, 29 Jun 2023 16:10:45 GMT

@LindaM714194 Hi Linda, let me help! What error message are you receiving?

Re: Carnival gift card error message

AARPJanelleM — Thu, 29 Jun 2023 16:13:05 GMT

@MichaelM706040 Hi Michael! You can find available AARP Rewards redemptions on our site here: https://www.aarp.org/rewards/redeem/all/

Re: Carnival gift card error message

78goldwing — Thu, 29 Jun 2023 16:44:24 GMT

When I click the link you proviided above all it does it takes me to the Rewards splash page. I don't see anywhere to select gift cards.

Re: Carnival gift card error message

AARPJanelleM — Thu, 29 Jun 2023 17:59:25 GMT

@78goldwing The Carnival gift cards are Rewards redemption items. Once you visit the redemption page, you may want to apply filters so the results display differently. Here is a link to the Redemption items filtered by "Travel" where you can find all of the cruise gift cards: https://www.aarp.org/rewards/redeem/#sort-by=default&type=filter_travel

Re: Carnival gift card error message

LindaM714194 — Thu, 29 Jun 2023 19:01:17 GMT

Something went wrong with your transaction. Please try again or contact AARP Rewards Support at 1-866-451-6305.

Please note, even though there was an error with this transaction, submitting your payment information may result in a temporary hold on your available funds. While funds have not been removed or withdrawn from your account, they may be temporarily unavailable as is standard banking procedure when validating a request to transact. Before retrying this purchase, please be sure you have the available funds.

Re: Carnival gift card error message

78goldwing — Thu, 29 Jun 2023 19:58:49 GMT

Even that link is only taking me to the main "Get Started With AARP Rewards" page even though the URL says travel in it at the top. I just don't get it.

Re: Carnival gift card error message

78goldwing — Thu, 29 Jun 2023 23:15:10 GMT

So, I can access this link on my tablet, just not from my desktop. Weird ~

Re: Carnival gift card error message

GloriaC555193 — Mon, 03 Jul 2023 18:48:14 GMT

Linda, did you ever get help with this issue? I am currently experiencing the same. Thanks.

Re: Carnival gift card error message

AARPJanelleM — Mon, 03 Jul 2023 19:17:31 GMT

@LindaM714194 Got it. AARP Rewards participants will encounter this message when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. Common discrepancies include missing building or apartment numbers and P.O. Boxes. Also, ad-blockers may cause this error message, be sure to disable any ad blockers you may have. If you continue to receive this error message, please send me a private message and let me know what device and browser you are using so I can start an escalation for you. Steps to sending a private message can be found here: How do I send a private message

Re: Carnival gift card error message

AARPJanelleM — Mon, 03 Jul 2023 20:20:10 GMT

@GloriaC555193 Hi Gloria, I'm sorry to hear that you're also experiencing this issue. Our team escalated your case when you called in to troubleshoot. You can expect to hear back within 3-5 days.

Re: Carnival gift card error message

FanceeDubbleU — Thu, 06 Jul 2023 23:22:59 GMT

Be careful! I kept trying to submit payment until it went through, but then I never received my cards and had to jump through hoops for a refund - took about a month to settle everything.

Re: Carnival gift card error message

CarlaK670760 — Wed, 16 Aug 2023 22:44:16 GMT

Linda, I’m getting the same message. Did you get any answers?

Re: Carnival gift card error message

AARPJanelleM — Thu, 17 Aug 2023 15:44:29 GMT

@CarlaK670760 Hey Carla, I pulled up your account to confirm that your case has been escalated. You will hear back from our team within 3-5 business days.

Re: Carnival gift card error message

ReneeT973454 — Sun, 20 Aug 2023 13:28:26 GMT

I have made several attempts to purchase carnival gift cards this morning. I keep getting the same error message. I have purchased these in the past with no problem. What is happening??

Re: Carnival gift card error message

KellytheBelly — Sun, 20 Aug 2023 13:37:39 GMT

Hi @ReneeT973454. Yes, lately, there have been intermittent errors with most everything in the rewards catalog, it's really hit or miss. I have just refresh or reload the page to get it to work accurately. If the page is idle for a few minutes, that seems to be the issue, for me at least. I would try again. 🙂

Re: Carnival gift card error message

AARPJanelleM — Tue, 22 Aug 2023 15:59:42 GMT

@ReneeT973454 Hi Renee, are you still experiencing an error message when you attempt to purchase? Please verify that the name and address you entered at checkout exactly match your payment card's billing statement.

Re: Carnival gift card error message

t152542w — Fri, 08 Sep 2023 11:22:29 GMT

I am currently having, and have had in the past the same issue. I've called several times and the issue remains a mystery, never resolved through customer service. randomly it'll just start working. The last time I called the rep admitted it was an ongoing, unexplained and unresolved issue. very frustrating.

Re: Carnival gift card error message

AARPJanelleM — Mon, 11 Sep 2023 16:16:43 GMT

@t152542w Let's check on this. AARP Rewards participants will encounter this message when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Common discrepancies include missing building or apartment numbers and P.O. Boxes. Participants can't make a purchase using someone else's credit or debit card. You may want to also disable any browser based or third party ad blockers that may be interfering with the transaction.