topic Re: No reward points for days in AARP Rewards Connect

No reward points for days

cr47195954 — Sun, 05 Mar 2023 14:51:15 GMT

I haven't received any reward points for several days. What's up with that?

Re: No reward points for days

judyraekrull — Sun, 05 Mar 2023 14:57:39 GMT

I turned in a post yesterday and there are lots of us having the same problem. Some of us are not earning but can redeem and there are others who cannot do either. AARP did say they had people working diligently to correct

Re: No reward points for days

mm7131903 — Sun, 05 Mar 2023 15:34:40 GMT

Same here. Grrr.

Re: No reward points for days

kathiehoehn — Sun, 05 Mar 2023 17:26:05 GMT

Ok, thank you. I was worried it was just me. Cleared cookies and cache, logged in and out, and tried incognito - nothing worked!

Re: No reward points for days

PeggyH674394 — Sun, 05 Mar 2023 18:09:38 GMT

Grrr is right😞

Re: No reward points for days

bsnbsn — Sun, 05 Mar 2023 18:29:37 GMT

3/1-PM able to login & EARN REWARDS.

3/2 - Unable to login to access REWARDS page until 10:40PM. But quizzes I worked on did NOT post any POINTS to my TRANSACTIONS.

3/3 & 3/4 & 3/5 - POINTS not posting to my TRANSACTIONS yet. So do not know if they are being maintained in background area, or simply lost....

PS - After multiple attempts at CONTACTS, finally got a single response saying they WERE having problems with the REWARDS PROGRAM. No further comments or updates since then.

Re: No reward points for days

garyomaha — Sun, 05 Mar 2023 19:23:44 GMT

Same here. Okay, I know it's not my fault. 🙂

Re: No reward points for days

a862639l — Sun, 05 Mar 2023 20:09:35 GMT

Same here, cannot earn any points for the past 3 days at least!!!!!

What is going on AARP ?

Re: No reward points for days

Bazynga — Sun, 05 Mar 2023 20:42:01 GMT

Glad they gave us a "heads up" about Monday maintenance. Have reported via all methods of Contact Us... twice got a short "We're working on it." Once, got "Will be back up in 2 hours" (that was two days ago.) Lastly, got a very rude " We can't give you points, until you finish." Me: "How do we finish if earning isn't working?" Agent: "Complete the videos and quizzes and when it comes back up, you'll get the points." Me: "Not likely." No confidence with all of the issues the Rewards website has had the past year.

Re: No reward points for days

SoniaV162186 — Sun, 05 Mar 2023 21:18:00 GMT

Third Consecutive Day of no earned Reward points for quizzes and videos (March 3, 4 & 5).

This has been going on all weekend!

AARP which is a multi-million member organization needs to reward all paid/free members maximum points (7,500/5,000) for this IT failure!

Inexcusable for a nationwide organization.

EVERY AARP MEMBER NEEDS TO CLAIM ALL REWARD POINTS LOST FOR THESE 3 DAYS VIA CHAT OR PHONE CALL ON MONDAY.

We may crash the AARP website but the IT Department and National AARP Leadership will get the message of poor customer service.

Re: No reward points for days

pmorena — Sun, 05 Mar 2023 21:24:21 GMT

I've found the same thing for the past two days...

Re: No reward points for days

shamit — Sun, 05 Mar 2023 21:28:39 GMT

When my husband said he didn;t get any points for the first video he watched yesterday I took a look at his computer. I noticed no badge saying 300 pts. So I check my account on my computer. They exact same thing. So I have not wasted anytime watching a video if there is no badge. That's what I have been checking each time I come to the site for the past 2 days. Everytime no badge, so I don't watch it. I had a feeling this would last all weekend. Makes you wonder if someone in IT is causing these problems on purpose on the weekends.

Re: No reward points for days

SophieP768311 — Sun, 05 Mar 2023 21:58:17 GMT

Seems like nothing but troubles for the Rewards program. Perhaps it is time for AARP to consider getting a more reliable administrator for their program. This Merkle Inc (Hello World) isn't working out very well at all!

Re: No reward points for days

ll4160 — Mon, 06 Mar 2023 00:31:27 GMT

Maybe no one can do anything on a weekend, especially when they have maintenance scheduled for 3/6/23. Maybe we won't make any points again tomorrow. Sure happens quite frequently.

Re: No reward points for days

poppy89 — Mon, 06 Mar 2023 05:42:48 GMT

I can't prove it but I swear that I saw 2 scheduled maintenance periods scheduled (that never happened) before the Monday one appeared. Did you or anyone else see them?

Re: No reward points for days

rednexsrus — Mon, 06 Mar 2023 06:36:27 GMT

It’s 12:34 am CST 3/6/23 & website still not fixed.

Re: No reward points for days

ms75292411 — Mon, 06 Mar 2023 07:55:33 GMT

Same here. Last 3 days, no points! What's up AARP?

Re: No reward points for days

hockeymom237 — Mon, 06 Mar 2023 13:41:04 GMT

I've been on hold for over 35 minutes already. This is ridiculous!

Their continuing mistakes and my time!!

Re: No reward points for days

Mimi7Jud — Mon, 06 Mar 2023 13:44:26 GMT

Same here. I hope it can be resolved soon, I have grown accustomed to flawless addition of points

Re: No reward points for days

hockeymom237 — Mon, 06 Mar 2023 13:49:04 GMT

I couldn't reach them over the weekend. I've been on hold now for 45 minutes!! Not a happy camper!!