topic Re: Carnival Gift Card not Received in AARP Rewards Connect

Carnival Gift Card not Received

JasonW493679 — Sun, 29 Jan 2023 06:23:08 GMT

Hi,

I bought three Carnival gift cards and they were never sent it my email. Payment went through.

Re: Carnival Gift Card not Received

JasonW493679 — Sun, 29 Jan 2023 15:10:43 GMT

I would like to purchase more as I am on the cruise currently, but if the emails are not immediate I am not sure if I should.

Re: Carnival Gift Card not Received

JasonW493679 — Sun, 29 Jan 2023 15:19:41 GMT

AARPJanelleM please advise, thanks!

Re: Carnival Gift Card not Received

JasonW493679 — Sun, 29 Jan 2023 15:19:57 GMT

@AARPJanelleM

Re: Carnival Gift Card not Received

AARPJanelleM — Tue, 31 Jan 2023 13:55:20 GMT

@JasonW493679 Hey Jason, I followed up on your escalation this morning after touching base with you yesterday. I see the escalations team is needing to speak with you for more info; please call the phone # provided in the email that you received from our team this morning

Re: Carnival Gift Card not Received

JasonW493679 — Thu, 02 Feb 2023 04:55:59 GMT

Hi Janelle, I did that. My cruise is almost over and the problem is still not resolved.

Re: Carnival Gift Card not Received

AARPJanelleM — Thu, 02 Feb 2023 13:46:15 GMT

@JasonW493679 Please reach out to the designated phone # provided in the email from our escalations team. That phone # is direct to the department that is requesting the additional info from you in order to resolve the external case.

Re: Carnival Gift Card not Received

JasonW493679 — Thu, 02 Feb 2023 15:28:26 GMT

Hi.

I did that. I gave additional information. I was told I was good to go. My cruise is going to end tomorrow and there is still no delivery of the gift cards. I will be charging back the total value of the cards if this is not resolved by EOD.

Re: Carnival Gift Card not Received

AARPJanelleM — Thu, 02 Feb 2023 20:08:15 GMT

@JasonW493679 Hi Jason, who did you speak with?

Re: Carnival Gift Card not Received

JasonW493679 — Thu, 02 Feb 2023 20:09:32 GMT

I talked to a male named Justin. He said someone called Lauren would follow up.

Re: Carnival Gift Card not Received

JasonW493679 — Fri, 03 Feb 2023 13:35:27 GMT

Unfortunately we will be filing chargebacks for this case. It is now Friday with no delivery of the gift cards.

Re: Carnival Gift Card not Received

AARPJanelleM — Mon, 06 Feb 2023 16:56:09 GMT

@JasonW493679 I'm so sorry to hear that Jason. When you spoke with my colleague JoDee, on Feb 2, the escalation was sent to our tier 2 support and the issue on your account was resolved. I'm terribly sorry for any frustration this may have caused. Please don't hesitate to reach out if you need anything further. We are always here to help.