topic Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23 in AARP Rewards Connect

[UPDATED] AARP will be performing maintenance 1/7/23

KellytheBelly — Fri, 06 Jan 2023 22:50:54 GMT

UPDATE:

AARP will be performing maintenance this week on Saturday 01/07/2023, 10a.m. to 10p.m. EST. Users will not be able to login, purchase items from AARP Rewards, join or renew with AARP. Thank you for your patience.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

sherilee17 — Thu, 05 Jan 2023 15:37:24 GMT

So why is nothing working TODAY??!!

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

al45009948 — Thu, 05 Jan 2023 18:06:43 GMT

Hello everyone 🤗. I hear you and I'm sure thousands of other members do also but wait until Friday and Saturday. Did you notice the notice that they have on the webpage

( During this time, you will not be able to perform certain Rewards tasks such as checkout from the cart, login, registration, join or renew. ) They might as well said, On Friday and Saturday There will be Some Glitches but don't worry it'll still show up in your Transaction History. 2 hours on Friday and 12 hours on Saturday ? ( Can you please be a little more transparent? ) I guess they're going to implement new software during the 2 hours on Friday and come back Saturday to see just how much they got it even more screwed up. I'm just saying

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

sherilee17 — Thu, 05 Jan 2023 18:51:38 GMT

Today is THURSDAY. Things should still be working with the website. Otherwise they would have stated that it would be down beginning today.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

KellytheBelly — Thu, 05 Jan 2023 20:00:06 GMT

@al45009948 Just have to wait and see! 🙂

@sherilee17 If you are having issues, please contact customer service, or find a thread regarding your current issues, such as the one you've started here:

https://community.aarp.org/t5/General/Why-Can-t-AARP-Get-the-Website-to-Work/td-p/2473227

@sherilee17 wrote:
Issues. Every single day. Technical issues with the videos. With entering sweepstakes and instant wins. All is get is the message about experiencing technical difficulties. This has been going on for months! Either FIX IT, AARP, or get rid of this Rewards program.

This is just an announcement of maintenance. 🙂

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

RenateW69623 — Thu, 05 Jan 2023 21:08:21 GMT

Hopefully the maintenance scheduled for tomorrow and Saturday will fix the issues on the web site. I used my points to redeem a gift card yesterday. It said the transaction was completed but there would be a delay in updating my points. So far I haven't gotten an email for the gift card and my points were never updated. I contacted customer service today and they said the transaction never happened (even though the web site said it did) and now the gift card is sold out, so even though I still have my points, I am out of luck on getting the gift card.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

KellytheBelly — Thu, 05 Jan 2023 22:31:35 GMT

I hope it fixes a lot of the problems we've been having over the past many moons, too!

If there's one thing I've learned, it's...Whenever you go to redeem a gift card, and you see that delay message (in the future), double check that it went through in your transactions. Just do it. Even if you think it went through, double check anyway. Also, screenshot your transactions from time to time, as well. From what I gather, within your comment, it seems that your transaction never went through as the redemption was never complete. :)/:(

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

RenateW69623 — Fri, 06 Jan 2023 13:21:47 GMT

I'm still fairly new to the AARP rewards system, so I'm learning things like this the hard way, by making mistakes and then finding out I should have done something different. But as I've recently found out the hard way through losing a gift card that it said I had gotten, I am now repeating activities just to make sure I did get points or redemptions.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

RenateW69623 — Thu, 05 Jan 2023 23:34:34 GMT

I was still getting delays in my points updating today, so there are still issues. Of course, there were also still issues after the last time the website was down for maintenance, so I'm not sure if this maintenance will actually fix all of the issues. Hopefully it will.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

rednexsrus — Fri, 06 Jan 2023 08:44:07 GMT

@RenateW69623

Hi Renate

Believe me it"s not you it"s them. Welcome to CRAZY TOWN

maintenance was not suppose to start until

FRIDAY AT 3 PM ON 1/6/2023

"AARP will be performing maintenance on Friday 01/06/2023 between 3PM and 5M EST and Saturday 01/07/2023 between 10am and 10pm EST.
During this time, you will not be able to perform certain Rewards tasks such as checkout from the cart, login, registration, join or renew.
Thank you for your patience"

Well it"s only 2.28 AM CST Friday 1/6/2023 Emphasis on AM thank you

They can't even perform maintenance on schedule correctly

2023 is not going to be a good year with this program !!!!!!!!!!!

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

al45009948 — Fri, 06 Jan 2023 08:55:27 GMT

Hello everyone 🤗. Hey @sherilee17 have you tried clearing your cache files? Also, maybe try the app AdBlock Browser download it from your app store. I tend to not have problems except for the new quiz format having incorrect answers but that doesn't keep you from aquiring points. Good luck. I'm just saying

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

al45009948 — Fri, 06 Jan 2023 09:26:16 GMT

Hello again everyone 🤗 I understand where you're coming from 🙏 Well it's 4:07 am Friday EST and the website is Down for Scheduled Maintenance. They couldn't get the time correct. Maybe they meant 3am and 5am est 🤔. You want to know something strange. On my phone the website is Down but on my tablet the website is up with the message referring to the maintenance. I'm just saying

Re: [UPDATED] AARP will be performing maintenance...1/6/23 & 1/7/23

HokiePoq — Fri, 06 Jan 2023 10:03:14 GMT

Up at 4 a.m. EST and thought I'd do my activities before the scheduled maintenance. Of course site is totally down. They might as well post that we will know maintenance is over when we actually see the site again. And maintenance is never defined. Usually makes things worse.

Re: [UPDATED] AARP will be performing maintenance...1/6/23 & 1/7/23

a170938b — Fri, 06 Jan 2023 10:15:51 GMT

Yes. I did notice it too. Yesterday's site performance was so horrendous that the site might have had a complete break-down.

Re: [UPDATED] AARP will be performing maintenance...1/6/23 & 1/7/23

WebWiseWoman — Fri, 06 Jan 2023 10:55:44 GMT

Apparently I didn't read this correctly as rewards site is not available for the last two hours+. And so now what?

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

RenateW69623 — Fri, 06 Jan 2023 13:23:13 GMT

The web site is up now (7:18AM CST), so I don't think what you saw was the scheduled maintenance. Of course, I'm still getting alot of errors trying to do things, but usually after trying a few times, things eventually appear to work. But I am now repeating activities several times, just to make sure they were completed.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

BillD916633 — Fri, 06 Jan 2023 13:36:03 GMT

You sound like an individual who sees the glass as half full 🤗 LOL

Not me, I have no faith in this support team having the required skills with an acceptable level of performance. The solution to fixing the plethora of problems plaguing this program is way over their heads. 😫 😫 😫

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

RenateW69623 — Fri, 06 Jan 2023 13:47:25 GMT

Yes, I'm fairly new to AARP rewards, but the longer I try to use this program and run into problems, the more frustrated I get and the less I am enjoying it. But I will still keep trying in hopes that things improve.

Re: AARP will be performing maintenance.... 1/6/23 & 1/7/23

sherilee17 — Fri, 06 Jan 2023 15:21:34 GMT

Alas, I have done that. All they tell me is to clear the cache, restart, etc. and none of that works. It's hit or miss with your unpredictable website.

Re: [UPDATED] AARP will be performing maintenance...1/6/23 & 1/7/23

KellytheBelly — Fri, 06 Jan 2023 22:48:17 GMT

It seems that maintenance for the day is complete. You should be able to resume your normal rewards activities right now. I will update the title to only reflect tomorrow's maintenance.

Happy Friday! Have a great weekend. 🙂