topic Re: Unable to redeem earned points since September in AARP Rewards Connect

Unable to redeem earned points since September

SutC629196 — Wed, 12 Oct 2022 19:01:49 GMT

Getting the same error message for weeks when trying to redeem points: unable to process your redemption...can anyone out there help? Tried clearing the cookies/cache, using different laptop, etc.....

Re: Unable to redeem earned points since September

AARPJanelleM — Thu, 13 Oct 2022 13:26:30 GMT

@SutC629196 Let's look into this. What browser are you using?

The AARP, AARP Rewards, and AARP Games sites support the following browsers:

Chrome Mobile v83 and above
Chrome v83 and above
Firefox v79 and above
Microsoft Edge 18, Microsoft Edge chromium 83 and above
Safari 12,13, 14

Re: Unable to redeem earned points since September

SutC629196 — Thu, 13 Oct 2022 15:14:41 GMT

I have tried all browsers on different laptops etc. Cleared the cache and cookies, etc can you escalate this ? This has been going on since September .

Re: Unable to redeem earned points since September

AARPJanelleM — Thu, 13 Oct 2022 17:29:49 GMT

@SutC629196 I reviewed your account and I see this has already been escalated for you. Pauline reached out to us on Facebook to request an escalation 😊 Please allow up to 3-5 business days to hear back from our escalations team via email. I'm always here to help!

Re: Unable to redeem earned points since September

PaulineC593962 — Thu, 13 Oct 2022 22:41:58 GMT

It feels like the runaround and no one seems capable of assisting.

Re: Unable to redeem earned points since September

CharlesR39428 — Mon, 24 Oct 2022 22:17:50 GMT

Did you ever get an answer?

Re: Unable to redeem earned points since September

PaulineC593962 — Tue, 25 Oct 2022 10:24:28 GMT

It's in the "escalation" phase which is basically you keep contacting them every five days, because they don't ever get back to you. You talk to someone dfferent and they put in another "ticket" on your "ticket" which pushes it out another five days. And so on. No real answers. It's been going on like this since September. It's definitely a technical issue on their side. This seems to affect those who ordered Baby Depot gift cards in September which should be a clue to their IT dept.