topic Re: Unable to Purchase Giftcards in AARP Rewards Connect

Unable to Purchase Giftcards

nr32573430 — Tue, 27 Sep 2022 02:22:20 GMT

I have been trying to purchase gift cards on the AARP site for a couple of weeks now and I keep getting the message that Cart checkout is currently unavailable and purchases have been temporarily disabled. Any idea when this issue will be resolved?

Re: Unable to Purchase Giftcards

1powerguy — Tue, 27 Sep 2022 14:45:00 GMT

The lack of urgency they seem to have given this problem it probably will be after Christmas.

Re: Unable to Purchase Giftcards

AARPJanelleM — Tue, 27 Sep 2022 15:57:59 GMT

@nr32573430 We sincerely apologize for Rewards checkout being down. Unfortunately, we do not have an estimated timeframe for it to be repaired. Our team is working to resolve the issue as soon as possible.

Re: Unable to Purchase Giftcards

a170938b — Tue, 27 Sep 2022 16:48:32 GMT

Hi Janelle, will the continuing IT problem affect the for points only extra-credit redemptions that are coming up in a few days? Please let us know if the extra credit event is postponed.

Thank you so much.

Re: Unable to Purchase Giftcards

AARPJanelleM — Tue, 27 Sep 2022 19:04:11 GMT

@a170938b Hey there! Point Redemption has not been affected. We will publish the details if anything changes with the extra credit event plans; as of now I don't know of any changes 😊

Re: Unable to Purchase Giftcards

a170938b — Tue, 27 Sep 2022 19:48:17 GMT

Thank you!

Re: Unable to Purchase Giftcards

rednexsrus — Sun, 02 Oct 2022 12:45:11 GMT

This current checkout problem with our rewards program could be a “blessing in disguise”. 🤓 No checkout, No problems.

This is exactly why I do not use this feature. 😫

just saying

Re: Unable to Purchase Giftcards

braydebbie — Mon, 03 Oct 2022 06:36:13 GMT

What kind of IT/web page designer do you people utilize. No one wants apologies, we want the issue solved. Reflects poorly on AARP as a whole

Re: Unable to Purchase Giftcards

PaulineC593962 — Mon, 03 Oct 2022 13:25:45 GMT

I have been unable to even redeem points. Anyone else have this issue?

Re: Unable to Purchase Giftcards

1powerguy — Mon, 03 Oct 2022 22:30:43 GMT

This reward purchases STILL not working what gives? I know people who could have written a new program from scratch in less time. This should be an off the shelf program. You can't tell me with thousands of small business selling stuff online this should take weeks to fix, Get a new program and you can have it up and running in a few days.

Re: Unable to Purchase Giftcards

JackieR523389 — Tue, 04 Oct 2022 01:24:03 GMT

Yes, very upset, I would like to buy some gift cards

Re: Unable to Purchase Giftcards

JackieR523389 — Tue, 04 Oct 2022 01:29:13 GMT

There is a hold on my credit card for 900 from aarp. Because it charged my card. But then I did not get the gift cards

@AARPJanelleM wrote:
@nr32573430 We sincerely apologize for Rewards checkout being down. Unfortunately, we do not have an estimated timeframe for it to be repaired. Our team is working to resolve the issue as soon as possible.

Re: Unable to Purchase Giftcards

AARPJanelleM — Tue, 04 Oct 2022 16:07:54 GMT

@JackieR523389 Pending charges will typically fall off within 72 hours when a transaction does not go through. If those charges post, please send me a private message so that I can investigate this further. You can send me a private message by following the steps found here: How to Send a Private Message

Re: Unable to Purchase Giftcards

k467037m — Wed, 05 Oct 2022 13:37:36 GMT

Seriously does AARP think it's acceptable and OK to take this long to fix a shopping cart issue? Or it is a vendor issue or some other incompetent issue disguised as a cart issue? There's no way competent people wouldn't be able to get this fixed. If all people want to do is buy discounted gift cards, why is it such a problem with the rewards program working to make this possible. Always apologizing is lazy and lame and totally unprofessional. Either fix it or do away with the program. Stop apologizing cause you're not sorry.

Re: Unable to Purchase Giftcards

d65584k — Sat, 08 Oct 2022 18:15:38 GMT

I have been having issues for weeks. I also watch videos and a lot of the time do not get points for watching making it impossible to redeem for gift cards.

Re: Unable to Purchase Giftcards

AARPJanelleM — Mon, 10 Oct 2022 17:32:43 GMT

@d65584k The site has been restored. There were some residual issues happening this morning; but they have also been resolved. If you're not earning your points, please try clearing your browser's cache and cookies (more info can be found here: https://aarp.info/2I3wo4C)

If you are still having an issue with earning points, please check out the troubleshooting info here: https://aarp.info/2TdQSxo I'm always here to help!

Re: Unable to Purchase Giftcards

d65584k — Mon, 10 Oct 2022 19:01:16 GMT

Thank you!