topic Re: Cannot get into my Rewards account in AARP Rewards Connect

Cannot get into my Rewards account

ks3461792 — Sun, 19 Sep 2021 17:20:03 GMT

I can sign into my AARP account, but I cannot get into the My Rewards section. It asks me to log in and I get this: SORRY, WE ARE HAVING TROUBLE ACCESSING YOUR ACCOUNT

I've tried changing passwords. I also renewed my membership in AARP (later found out I was early), because I thought it had expired and that was the problem.

This started a few weeks ago. I talked to a support person in chat who told me others are having the same issue and "it's being worked on."

I have thousands of points and would like to get back in ! thank you.

Re: Cannot get into my Rewards account

AARPJanelleM — Mon, 20 Sep 2021 12:48:45 GMT

@ks3461792 Thank you for taking the time to let us know. The Rewards platform is experiencing an issue that is affecting some of our user profiles that enables them to login/access the Rewards website. We are working to resolve with an estimated completion date towards the end of September. I sincerely apologize for any inconvenience this may cause. I have awarded your account a points adjustment to make up for the time that you are unable to access your account. I'm always here to help, please don't hesitate to reach out if you need anything further.

Re: Cannot get into my Rewards account

dellablue — Mon, 20 Sep 2021 21:42:33 GMT

I am having the exact same problem as @ks3461792. I received an email from AARP Rewards on 9/3/2021 stating that I have 1,410 points expiring on 10/1/21. From 9/3/21 onward I have not been able to use the Rewards platform. How will this affect my expiring points since the platform is expected to be down "until the end of September"?

Re: Cannot get into my Rewards account

AARPJanelleM — Tue, 21 Sep 2021 12:20:16 GMT

@dellablue I appreciate you making me aware. I was able to review your profile and your account is also affected by this site issue. I have awarded you points to make up for the time that you haven't been able to login. The amount of points you have been awarded greatly exceeds the amount of points you have expiring, so you will have another chance to redeem points even if those 1,410 expire before you can access your account. You will see the points reflected in your points balance when the issue is resolved and you are able to login towards the end of the month. I appreciate your patience while we work to get to the bottom of this site error.

Re: Cannot get into my Rewards account

janean3115 — Wed, 27 Oct 2021 22:25:26 GMT

Is there a new problem now? I have been unable to access the rewards site all day today.

Re: Cannot get into my Rewards account

AARPJanelleM — Thu, 28 Oct 2021 13:20:17 GMT

@janean3115 The Rewards site was experiencing a site outage yesterday but it is back up and running now.

Re: Cannot get into my Rewards account

KristBelt — Wed, 16 Feb 2022 22:20:04 GMT

Today is 2/16/2022 and the site does not seem to be working properly.

Re: Cannot get into my Rewards account

AARPJanelleM — Thu, 17 Feb 2022 16:56:57 GMT

@KristBelt Are you getting an error message? What exactly is happening when you try to access the site?

Re: Cannot get into my Rewards account

KristBelt — Fri, 11 Mar 2022 03:41:46 GMT

Dear Janelle,

Thank you for checking back. My rewards account has now been restored.

Re: Cannot get into my Rewards account

AARPJanelleM — Tue, 15 Mar 2022 14:33:45 GMT

@KristBelt Fantastic! I'm always here to help if you need anything 😊

Re: Cannot get into my Rewards account

ridgeviewfarm — Wed, 08 Jun 2022 14:57:58 GMT

It is June 8, and all we are getting is a message that the site is undergoing maintenance. We cannot log in, earn, redeem. Is it really undergoing maintenance?

Re: Cannot get into my Rewards account

tf52305383 — Mon, 15 Aug 2022 16:10:44 GMT

This makes no sense. We're asked to join the rewards program, but aren't allowed to access it, even with assistance from your staff

Re: Cannot get into my Rewards account

LisaW614432 — Sun, 31 Mar 2024 17:33:36 GMT

I'm getting this same error message. I just bought hundreds of dollars of gift cards and can't access them. Chat says no one is available on weekends to discuss. If I can't get this resolved in the next few days, I'm filing a Better Business Bureau claim and reporting the charge as fraudulent. This is unacceptable.

Re: Cannot get into my Rewards account

LisaW614432 — Sun, 31 Mar 2024 17:34:47 GMT

I'm having this same issue, and you reported this issue over 2 years ago. How has it not yet been resolved?!?

Re: Cannot get into my Rewards account

AARPConsumerCare — Wed, 03 Apr 2024 14:03:32 GMT

Hi @LisaW614432, I can take a look into this. May I know the date of your purchase, and which gift cards you purchased? Thanks. - Diana G.

Re: Cannot get into my Rewards account

AARPConsumerCare — Wed, 03 Apr 2024 14:04:03 GMT

Hi @LisaW614432, what error are you getting when you login on your Rewards account? - Diana G.

Re: Cannot get into my Rewards account

KristBelt — Tue, 07 Apr 2026 23:45:19 GMT

Issue Resolved...😁

Re: Cannot get into my Rewards account

GailL1 — Wed, 03 Apr 2024 22:39:24 GMT

@KristBelt

You responded to this subject back in 2022 so you probably have it checked to receive replies when somebody post to this subject.

You just need to UNselect it so that you no longer get a notice that there is another post to it.

Look under your “Settings”. - Preference Options

Re: Cannot get into my Rewards account

AARPConsumerCare — Fri, 05 Apr 2024 13:04:51 GMT

@KristBelt

To stop getting email notifications from community posts or topics, go to our AARP Online Community Help — Bookmarks, Subscriptions, and RSS for detailed steps: https://community.aarp.org/t5/help/faqpage/faq-category-id/advanced?cmp=SNO-LITHIUM---&socialid=13084518999#advanced

Take care! Jodee R.

Re: Cannot get into my Rewards account

KristBelt — Sat, 04 May 2024 01:35:08 GMT

Hey that worked! Thank you so much. K