rewards expiration

sr13892711 — Sun, 20 Jun 2021 00:17:33 GMT

Please respond to the fact that we were not told that points would expire on a rolling basis until several months into the program. i.e. after we had spent time and effort accumulating points. Points which we would not have enough things available and/or would not be allowed to spend them on. (limit 3 items with points per month)

Re: rewards expiration

AARPJanelleM — Mon, 21 Jun 2021 16:11:43 GMT

@sr13892711 Rewards participants were notified of the points expiration change in policy on August 5, 2020, giving them a 6-month head start (and for our first point expiration, participants received an additional 24 day grace period to use their points than originally communicated).

A reminder email was sent on 12/3/20.

The AARP Rewards Monthly Account Summary also provided reminders on point expiration:

The November 2020 monthly summary included the following reminder:

Starting January 1, 2021, unused points older than 12 months will expire on a rolling monthly basis.

The December 2020 monthly statement disclosed the number of points due to expire:

You have X points expiring on Jan. 1, 2020, if they are not redeemed.

Point balances and points that will expire can be viewed and tracked via your Transaction History.

topic rewards expiration in AARP Rewards Connect

rewards expiration

Re: rewards expiration