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Community Manager

Re: R4G from Wha?- to Worse

403 Views
Message 11 of 21

We're also removing the following items from the earned list until they get fixed.  They will be back soon.

 

Health

Tool: Recipes search

Tool: Symptom checker

Tool: Drug Interaction checker

Tool: Drugs A-Z

Tool: Pill Identifier

Tool: Drug Comparison

Guide: Health Law

 

Thank you.

 

Sandy

 

AARP Online Community Team
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Community Manager

Re: R4G from Wha?- to Worse

404 Views
Message 12 of 21

Hi there, I have an update.  All the Q&A tools and quizzes should be back to normal.  However, we're still seeing issue with Recipe Search and Drug Interaction tool. 

 

Again, we're working to resolve these as quickly as possible.

 

Thank you.

 

Sandy

AARP Online Community Team
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Treasured Social Butterfly

Re: R4G from Wha?- to Worse

338 Views
Message 13 of 21

@k380494p  A minute ago I was able to get the Social Security Q & A to surrender its 30 points.  Thanks again! Smiley Happy

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Treasured Social Butterfly

Re: R4G from Wha?- to Worse

327 Views
Message 14 of 21

n566192l wrote:

EPSTER,

Thank you for your post. I thought the problem with the reward points was on my end.  You rock!. 


Nancy @n566192l You are most welcome. I was just at R4G and while I did get the 30 points from the Social Security Q & A, the rest listed above are awaiting repair. 

 

Smiley Happy

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Frequent Social Butterfly

Re: R4G from Wha?- to Worse

327 Views
Message 15 of 21

EPSTER,

Thank you for your post. I thought the problem with the reward points was on my end.  You rock!. 

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Community Manager

Re: R4G from Wha?- to Worse

306 Views
Message 16 of 21

@Epster@k380494p and @lmnovak56,

 

Thank you so much for bringing this to our attention and sorry for the frustration this is causing.

 

Yes, we are currently experiencing issues with the Rewards for Good site and that's causing the problems your reporting in this thread.  The issue is currently being worked on and we're hopefully that a resolution will come quickly.  

 

I'll post any updates that come my way as quickly as possible.  We want you to continue earning those daily points.

 

Again, thanks!

 

Sandy

AARP Online Community Team
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Treasured Social Butterfly

Re: R4G from Wha?- to Worse

309 Views
Message 17 of 21

k380494p wrote:

I, too, cannot get the following to work:

 

Recipe Search

Symptom Checker

Drug Interaction Checker

Drugs A-Z

 

I did, however, get the Social Security Q & A to work.


@k380494p  Thanks. Maybe I was simply impatient with the Social Security Q & A. (Impatient happens Smiley Happy)

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Bronze Conversationalist

Re: R4G from Wha?- to Worse

306 Views
Message 18 of 21

I, too, cannot get the following to work:

 

Recipe Search

Symptom Checker

Drug Interaction Checker

Drugs A-Z

 

I did, however, get the Social Security Q & A to work.

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Treasured Social Butterfly

Re: R4G from Wha?- to Worse

322 Views
Message 19 of 21

lmnovak56 wrote:

You are not alone.  Must be a system wide issue.  My R4G accumulated points also reset to "0". Hopefully R4G is aware and is working to resolve the problem, but I know that it is before business hours where I live.


@lmnovak56  Thank you for letting me know. Smiley Happy  Yes, hopefully the issue(s) will be fixed soon. 

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Info Seeker

Re: R4G from Wha?- to Worse

318 Views
Message 20 of 21

You are not alone.  Must be a system wide issue.  My R4G accumulated points also reset to "0". Hopefully R4G is aware and is working to resolve the problem, but I know that it is before business hours where I live.

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