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Info Seeker
Posts: 3
Registered: ‎11-09-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 71 of 92 (4,465 Views)

Why after almost 6 weeks of their website being down am I just hearing to access the site on wem.optumrx? No one in customer service, no supervision, no tech support person told me to go to the other site. Why??? It makes no sense if they changed their website not to tell their customers. Typical "I dont care about customers" attitude of OptumRX. I found no way to delete a drug I no longer use on their new site. Only found a list of drugs that are ready to be refilled. Certainly this is not an improvement of the old site. I give up. In the process of getting local pharmacy to fill all of my scripts.

Info Seeker
Posts: 2
Registered: ‎05-18-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 72 of 92 (4,201 Views)

thank you.  This worked.  It is limited though.

Info Seeker
Posts: 1
Registered: ‎02-19-2012

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 73 of 92 (3,766 Views)

Tried it and it worked for me.  Looked like old site.  Interesting that we received a phone call last week telling us we had a prescription eligible for refill, a nice reminder until we could never access the site.  Thanks for the tip.

Info Seeker
Posts: 1
Registered: ‎05-23-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 74 of 92 (3,464 Views)

I have found a different web site to log in from and it works for me - 

try :  wem.optumrx.com. Check it out.

Info Seeker
Posts: 2
Registered: ‎05-18-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 75 of 92 (3,555 Views)

Their website has been down and inconvenient.  However, you are not required to get your prescriptions from them.  We get ours at a variety of places and not just through them.

Valued Social Butterfly
Posts: 985
Registered: ‎01-02-2012

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 76 of 92 (2,834 Views)

cuse59 wrote:

Just called OptumRX and cust serve denied their site was down. She sent me to a supervisor who was not aware that it was down. She sent me to tech support. He acknowledged it has been down for over 2 weeks and that it was a know issue and they are working dilently to fix the issue. I said I will call my doctors and get scripts for a local pharmacy. He said I was REQUIRED to use the recommended pharmarcy which is OptumRX. I am at wits end and feel as if I am being held hostage here. It is just a vicious circle. Hands down the worse site ever. UHC and AARP should fix this issue or stop recommending OptumRX.


Are you talking about a Medicare Part D plan? Under any Medicare Part D drug plan I have ever heard of, there is no requirement to use a certain pharmacy. Most plans have different preferred pharmacies that offer better prices to people on that plan vs their using a different pharmacy. But you should be able to use the plan anywhere you want unless you don't care about the lowest price.  Let us know what you find out

Info Seeker
Posts: 3
Registered: ‎11-09-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 77 of 92 (2,602 Views)

Just called OptumRX and cust serve denied their site was down. She sent me to a supervisor who was not aware that it was down. She sent me to tech support. He acknowledged it has been down for over 2 weeks and that it was a know issue and they are working dilently to fix the issue. I said I will call my doctors and get scripts for a local pharmacy. He said I was REQUIRED to use the recommended pharmarcy which is OptumRX. I am at wits end and feel as if I am being held hostage here. It is just a vicious circle. Hands down the worse site ever. UHC and AARP should fix this issue or stop recommending OptumRX.

Info Seeker
Posts: 3
Registered: ‎11-09-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 78 of 92 (2,490 Views)

I have had multiple problems with OptumRX with them sending meds to the wrong address. Now their website has been down for 15 days and I can get no information. They locked out my account and I had to go to their tech support to get a new password. No one on the phone has any answers to the web shut down and there is no one to talk to about it. Beyond frustrating. I am going to transfer all of my scripts to a local pharmacy even if it costs me more money. As least they will be accessible. This is criminal that their website is down and they have no answers for clients.

Super Social Butterfly
Posts: 752
Registered: ‎06-28-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 79 of 92 (4,952 Views)

Having used Optum for 6 months now I have had reliable service.  The even phone my Pulmonolgist to untangle a problem for me. I appreciate the mail service and 90 day supply.  So far, so good and I have saved money.  

Sorry to hear some people have had problems.

Bronze Conversationalist
Posts: 25
Registered: ‎04-06-2013

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

[ Edited ]
Message 80 of 92 (4,944 Views)

I think all of these Medicare Part D companies are awful  Symphonix (Optum Rx) dropped two of my medications from their "covered" list, which would have increased my costs TEN FOLD!  Naturally I dropped them and went with Magellan.  I don't expect anything in the way of customer service from any of these companies.