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Recognized Social Butterfly
Posts: 904
Registered: ‎01-02-2012

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 31 of 47 (2,233 Views)

cuse59 wrote:

Just called OptumRX and cust serve denied their site was down. She sent me to a supervisor who was not aware that it was down. She sent me to tech support. He acknowledged it has been down for over 2 weeks and that it was a know issue and they are working dilently to fix the issue. I said I will call my doctors and get scripts for a local pharmacy. He said I was REQUIRED to use the recommended pharmarcy which is OptumRX. I am at wits end and feel as if I am being held hostage here. It is just a vicious circle. Hands down the worse site ever. UHC and AARP should fix this issue or stop recommending OptumRX.


Are you talking about a Medicare Part D plan? Under any Medicare Part D drug plan I have ever heard of, there is no requirement to use a certain pharmacy. Most plans have different preferred pharmacies that offer better prices to people on that plan vs their using a different pharmacy. But you should be able to use the plan anywhere you want unless you don't care about the lowest price.  Let us know what you find out

Info Seeker
Posts: 3
Registered: ‎11-09-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 32 of 47 (2,009 Views)

Just called OptumRX and cust serve denied their site was down. She sent me to a supervisor who was not aware that it was down. She sent me to tech support. He acknowledged it has been down for over 2 weeks and that it was a know issue and they are working dilently to fix the issue. I said I will call my doctors and get scripts for a local pharmacy. He said I was REQUIRED to use the recommended pharmarcy which is OptumRX. I am at wits end and feel as if I am being held hostage here. It is just a vicious circle. Hands down the worse site ever. UHC and AARP should fix this issue or stop recommending OptumRX.

Info Seeker
Posts: 3
Registered: ‎11-09-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 33 of 47 (1,897 Views)

I have had multiple problems with OptumRX with them sending meds to the wrong address. Now their website has been down for 15 days and I can get no information. They locked out my account and I had to go to their tech support to get a new password. No one on the phone has any answers to the web shut down and there is no one to talk to about it. Beyond frustrating. I am going to transfer all of my scripts to a local pharmacy even if it costs me more money. As least they will be accessible. This is criminal that their website is down and they have no answers for clients.

Super Social Butterfly
Posts: 665
Registered: ‎06-28-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 34 of 47 (4,354 Views)

Having used Optum for 6 months now I have had reliable service.  The even phone my Pulmonolgist to untangle a problem for me. I appreciate the mail service and 90 day supply.  So far, so good and I have saved money.  

Sorry to hear some people have had problems.

Bronze Conversationalist
Posts: 24
Registered: ‎04-06-2013

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

[ Edited ]
Message 35 of 47 (4,354 Views)

I think all of these Medicare Part D companies are awful  Symphonix (Optum Rx) dropped two of my medications from their "covered" list, which would have increased my costs TEN FOLD!  Naturally I dropped them and went with Magellan.  I don't expect anything in the way of customer service from any of these companies.

Info Seeker
Posts: 1
Registered: ‎12-18-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 36 of 47 (4,758 Views)

I echo your sentiments. If they get your prescription into the system it is usually right but that's a big "if". I have only been on their plan since March of this year and so far they have processed two  prescriptions incorrectly and one was even shipped to me before I caught it. When a medication requires preauthorization even when approval for refills is clearly stated on the bottle, their system brings up the medication at retail price whether you do it online or by phone. The first time this happened I ended up contacting customer relations who resolved the problem and promised me going forward that there would be no more issues with this med. When I went to refill it recently, the exact same thing happened. I attempted to explain the situation I had been through previously with preauthorization to the telephone agent who promptly filled the wrong prescription. A few hours later I pulled up my pending order online and discovered they had filled the wrong script. All totaled I spent 2 hours talking to several different people about a problem that had supposedly been solved 3 months ago. Can you would imagine what woould happen to someone like my mother who does not have my medical background or knowledge of logistics? I have found the most effective was to get their attention is to post a comment on twitter using @optumrx. That said, I think AARP should drop their endorsement of this company. Can anyone suggest an alternative carrier?           

Info Seeker
Posts: 2
Registered: ‎08-19-2016

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 37 of 47 (5,240 Views)

I have never been so frustrated with a company.  Was informed that I had to purchase Lyrica through Optum instead of buying it at my local pharmacy.  I cannot take gabapentin.  I have been trying to set it up for months and I promise you, you can ask the same question of three different employees and get three different answers.  I've been told that my doctor wouldn't reply to them, when I had seen the fax the doctor sent.  I've been told that they called me to let me know yet something else was wrong - I asked them to read off my phone number and it wasn't even close.  So, as of today, I think we need to work on making this limiting of our choices as to where we buy our meds, illegal.  There is a Congressman in Georgia, Buddy Carter, who has been quoted as saying that legislation needs to be passed to make this illegal.  Remember, Optum/United is making money off of a lot of these mail order prescriptions.  I'm going to write him and my Senator and Congressman, and the more of us who do that, the merrier.  Told Optum today that I was done with jumping through hoops, done with the runaround.

 

Info Seeker
Posts: 2
Registered: ‎07-11-2011

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

[ Edited ]
Message 38 of 47 (5,336 Views)

I use OptumRx but not happy with them right now. I use nitroglycerin when I  need it. I called my dr office for a refill around 7/22/2016. By 7/29/2016 it still hasn't shipped. I called, I was told they are waiting for my dr signature. State law says Physician assistant can't sign. I called dr office and they said they sent another fax with Dr signature on it. OptumRx said they didn't get it. Called dr again and she read me the fax she sent. So she sent another fax. Tuesday 8/2 still not shipped. I called dr and she would take care of it. Wednesday 8/3 still not shipped.i called OptumRx they said they finally got the fax. She said it will be shipped tomorrow!! I am talking about sublingual nitroglycerin, this is a life saving drug. It is used for chronic angina, chest pain. This is totally unacceptable!!

I have more to say about nitro, stay tuned!

**Post edited to remove personal email address**

Info Seeker
Posts: 1
Registered: ‎09-22-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 39 of 47 (6,822 Views)

This is Sept 2015. Maybe OptumRx has improved their service. I have not had a problem with them, other than the doctor's office failed to send in the prescription promptly. 

 

My beef is with United Healthcare who sent a letter stating that if we didn't go with OptumRx, they would not cover our prescriptions. No more getting the 'scripts at the local pharmacy! However, OptumRx is cheaper overall than the local pharmacy and we can still get short-term or new prescriptions at the local pharmacy. We can only get a couple of months before UH threatens to stop paying. 

 

 

Info Seeker
Posts: 1
Registered: ‎11-14-2009

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 40 of 47 (6,827 Views)

I agree...I stopped using them as well.  Service is terrible