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Info Seeker
Posts: 2
Registered: ‎07-05-2014

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 1 of 47 (92 Views)

As of today, still no access to my list of medications, etc., and no estimate of when it will be fixed!

 

Is anyone at AARP listening to these complaints?

Highlighted
Info Seeker
Posts: 1
Registered: ‎07-13-2016

Re: OptumRX website doesn't work - AARP needs to find a new partner

Message 2 of 47 (879 Views)

They couldn't find me using my AARP account id and information.

 

Link between the two companies is likely broken and no one cared to fix it.

 

Info Seeker
Posts: 1
Registered: ‎11-04-2009

Issues with optumrx.com after upgrade

Message 3 of 47 (1,162 Views)

A recent "system upgrade" has rendered my lists of scripts inaccurate: in some cases, Rx numbers are old ones, others the quantity is wrong, one disappeared entirely.   Spent an hour with web support on Friday 9/8 and basically, they can see the "data correctly" but what I see doesn't match.  This is what is called an "upgrade."

Luckily, I did happen to print off the list before this happened - so I know the current meds, refill dates and correct Rx.  

But, really don't they test this stuff?

 

 

 

 

Info Seeker
Posts: 1
Registered: ‎03-25-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 4 of 47 (1,310 Views)

I lost all medications in the floods in Houston.  I had our doctor call in replacements for the three prescriptions.  OptumRX shipped only one.  When I called to find out what happened they said they would place an order with a local pharmacy so I could get them faster.  After checking with the local pharmacy for several days no order had been placed.  Called OptumRX again and was told that they are no longer supporting storm victums in the Houston area.  Not even a courtesy call or email to tell me this.  Really bad customer service.

Super Social Butterfly
Posts: 665
Registered: ‎06-28-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 5 of 47 (1,759 Views)
I am in NYS and have not experienced any problems with OptumRX in the several years I have used them. Sorry to hear of your issues .
Info Seeker
Posts: 2
Registered: ‎07-05-2014

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 6 of 47 (1,817 Views)

Are others having problems with the OptumRX web site since a system update that happened in late August?  When I log on, I see a Claim History screen but cannot get to my list of prescriptions or order a refill or anything else.  The person I talked with this afternoon said they're working on the problem and it might be fixed by September 14.  I spent a lot of years working in an IT-related company and heads would have rolled if a major problem like this wasn't addressed.

 

AARP should ditch OptumRx. 

Conversationalist
Posts: 5
Registered: ‎08-31-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 7 of 47 (2,259 Views)

SOOOOO glad you survived.  My husband is trying to get his company to fire OptumRX and go to a different medication provider.  Optum is very incompetent and dangerous.  Best to have an alternate plan in case this happens again before you can get switched to another mail order prescription company.  It's gonna take some time.  They should be prosecuted for negligence and misshandling of prescriptions.  I'm cannot deal with the stress, so my husband is pursuing various options available.  Stress can kill.  Almost got me.  God bless you and keep you safe, Linda. Smiley Happy jlp

Conversationalist
Posts: 5
Registered: ‎08-31-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 8 of 47 (2,261 Views)

You are new.  It won't last long.  If you have life sustaining medications, I very strongly recommend that you get those prescriptions filled and refilled at a local pharmacy.  I have been put in very precarious situations by OptumRX.  I have had to fight tooth and nail to get my prescriptions filled exactly as my physician prescribed them.  At another time I've been left completely without medications for over a week, while I fought with Optum over the reasons they hadn't arrived.  Consequently, I went through unnecessary withdrawal symptoms because the medications had initially been titrated up slowly to a maintenance level, so abruptly going completely them caused me to go into withdrawal.  One medication that I take is a life sustaining medication.  If I miss dosing it puts me in jeopardy of slipping into a coma and dying.  So I have a local pharmacy who will fill my prescription for me on an emergent basis if and when Optum screws up on this particular medication.  I can't go without it. Don't trust them with your blood pressure medications or life sustaining medications.  It's possible that you may not live to get the issue resolved! 

Info Seeker
Posts: 2
Registered: ‎09-06-2016

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 9 of 47 (2,286 Views)
Thanks Janet. My meds finally arrived today. That makes it a complete 3 weeks without blood pressure meds. Thankfully, I'm still alive. ;-)

I plan to investigate my alternatives.

--Linda
Conversationalist
Posts: 5
Registered: ‎08-31-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 10 of 47 (2,312 Views)

I too have been endangered by Optum RX.  I’ve had the exact same problem getting my life sustaining meds multiple times in the last few years. The refill techs are always courteous and as helpful as possible, but when there is a problem, I get transferred to the pharmacist or the supervisor, or to an "escalation management" tech. These supposedly upper level employees answer questions with questions, or make irrelevant statements that sideline or dismiss what I’m trying to explain to them. Additionally, when I call to ask why my medication hasn’t arrived, I am usually told that the doctor has failed to respond to my refill or renewal request.  However, I know this to be untrue, because when I ask about it at the doctor’s office I’m told he DID respond, and that it is well documented in my file via stamp-dated notations and dated and timed fax return confirmations. My primary physician is an incredibly intelligent, responsible, efficient minded and compassionate human being who has never failed to respond quickly and thoroughly to any telephone call or fax from Optumrx when they need his authorization to refill a prescription, or when a new prescription is needed.  

 

Optum employees, particularly the "supervisors" and "escalation prevention managers" lie without pause, and evade questions by replies that keep you going around in circles, & cause you to have to repeat the same facts and the same questions and concerns over and over again.  Often, they put me on a "forever hold" and when they do come back online, they transfer me to somebody new which requires having to go through everything all over again.  They absolutely will NOT give me a direct pertinent and intelligent response, demonstrating to me that they are either extremely stupid, are mentally incompetent, or just don't care a hoot what is happening to the patients as a result of their incompetence . It's truly horrible, and my very life has been put in jeopardy because of these idiots more than once.  They don't care.  I have wondered if they behave this way because they're paid such an inadequate salary or treated so terribly by the Administrative Staff, that they play some sort of a sick game between themselves,....I don't know, but OptumRX should be stripped of their license to do business.  No amount of monetary penalty or fine is sufficient to pay for the resultant loss of health and probable loss of life because of their incompetence. The vulnerable patient is unfortunately, completely at their mercy....I don't think they even know the meaning of the word "mercy" and there is obviously no moral conscience among them.  I have written to them more than once.  I get confirmation of my communications, but there remains absolutely no resolution of their life and health endangering way of doing business.  It’s still the same-ol’ same-ol’ UNENDING frustration and overwhelming stress whenever I have to deal with them.  

 

My husband has told me he intends to call his former employer to complain. (He is retired, on pension, and his company uses OptumRX to manage the employee & retiree medications.)  He intends to show them the Consumer Affairs ratings for OptumRX:  

OptumRX overall rating is only ONE STAR, based on 279 ratings out of 1,233 reviews:

2 were 5 star ratings,

7 were 2 star ratings, &

268 were ONE STAR ratings!

I think their ratings reflect the very poor service going on at OptumRX.  It is a dangerous company to have handling anyone's medications!