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Info Seeker
Posts: 3
Registered: ‎07-26-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 31 of 80 (6,312 Views)

That was part of my frustration; I've had authorization for about three years, have been speaking with and dealing with OptumRx the entire time my father became associated with them.  I didn't make myself clear in my comments.  

Valued Social Butterfly
Posts: 8,611
Registered: ‎08-18-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 32 of 80 (6,321 Views)

kav0516 wrote:

I have been so frustrated dealing with OptumRx on behalf of my 92 year old father.  I have in the past been able to use their web site to check on his medication; reorder when needed, etc.

Over the last few months, I have not been able to log on to my father's account and when I spoke to an "IT representative" he asked me to change my "sign-on" and password at least ten times and since then, I cannot get on the web site.  Three days ago and again today I've contacted them regarding this issue; both times on the phone for over an hour.  Today I reached my limit and had to hang up after 90 minutes when I was told I had to get my father on the phone.  The reason I do all of this is because he's elderly and is very hard of hearing and wouldn't understand any of this anyway.   I truly am at a loss at this point; I don't have the time or energy to call again.  I do believe that when he sees his physician(s) next, I will ask for written prescriptions and take them to his local pharmacy.  

Does anyone know who to contact at OptumRx besides Customer Service?


Sorry, I cannot help you with any contact info on OptumRX but just wanted to tell that you do need authorization for the disclosure of health info on your father.

 

Medicare (CMS) Authorization Form

 

There is probably one for his Medicare insurer or prescription drug insurer if he has something other than Original Medicare.

 

 

Info Seeker
Posts: 3
Registered: ‎07-26-2010

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 33 of 80 (6,413 Views)

I have been so frustrated dealing with OptumRx on behalf of my 92 year old father.  I have in the past been able to use their web site to check on his medication; reorder when needed, etc.

Over the last few months, I have not been able to log on to my father's account and when I spoke to an "IT representative" he asked me to change my "sign-on" and password at least ten times and since then, I cannot get on the web site.  Three days ago and again today I've contacted them regarding this issue; both times on the phone for over an hour.  Today I reached my limit and had to hang up after 90 minutes when I was told I had to get my father on the phone.  The reason I do all of this is because he's elderly and is very hard of hearing and wouldn't understand any of this anyway.   I truly am at a loss at this point; I don't have the time or energy to call again.  I do believe that when he sees his physician(s) next, I will ask for written prescriptions and take them to his local pharmacy.  

Does anyone know who to contact at OptumRx besides Customer Service?

Info Seeker
Posts: 3
Registered: ‎07-05-2014

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 34 of 80 (3,599 Views)

As of today, still no access to my list of medications, etc., and no estimate of when it will be fixed!

 

Is anyone at AARP listening to these complaints?

Info Seeker
Posts: 1
Registered: ‎07-13-2016

Re: OptumRX website doesn't work - AARP needs to find a new partner

Message 35 of 80 (4,288 Views)

They couldn't find me using my AARP account id and information.

 

Link between the two companies is likely broken and no one cared to fix it.

 

Info Seeker
Posts: 1
Registered: ‎11-04-2009

Issues with optumrx.com after upgrade

Message 36 of 80 (3,937 Views)

A recent "system upgrade" has rendered my lists of scripts inaccurate: in some cases, Rx numbers are old ones, others the quantity is wrong, one disappeared entirely.   Spent an hour with web support on Friday 9/8 and basically, they can see the "data correctly" but what I see doesn't match.  This is what is called an "upgrade."

Luckily, I did happen to print off the list before this happened - so I know the current meds, refill dates and correct Rx.  

But, really don't they test this stuff?

 

 

 

 

Info Seeker
Posts: 1
Registered: ‎03-25-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 37 of 80 (3,973 Views)

I lost all medications in the floods in Houston.  I had our doctor call in replacements for the three prescriptions.  OptumRX shipped only one.  When I called to find out what happened they said they would place an order with a local pharmacy so I could get them faster.  After checking with the local pharmacy for several days no order had been placed.  Called OptumRX again and was told that they are no longer supporting storm victums in the Houston area.  Not even a courtesy call or email to tell me this.  Really bad customer service.

Highlighted
Super Social Butterfly
Posts: 718
Registered: ‎06-28-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 38 of 80 (4,100 Views)
I am in NYS and have not experienced any problems with OptumRX in the several years I have used them. Sorry to hear of your issues .
Info Seeker
Posts: 3
Registered: ‎07-05-2014

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 39 of 80 (3,862 Views)

Are others having problems with the OptumRX web site since a system update that happened in late August?  When I log on, I see a Claim History screen but cannot get to my list of prescriptions or order a refill or anything else.  The person I talked with this afternoon said they're working on the problem and it might be fixed by September 14.  I spent a lot of years working in an IT-related company and heads would have rolled if a major problem like this wasn't addressed.

 

AARP should ditch OptumRx. 

Conversationalist
Posts: 5
Registered: ‎08-31-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 40 of 80 (4,234 Views)

SOOOOO glad you survived.  My husband is trying to get his company to fire OptumRX and go to a different medication provider.  Optum is very incompetent and dangerous.  Best to have an alternate plan in case this happens again before you can get switched to another mail order prescription company.  It's gonna take some time.  They should be prosecuted for negligence and misshandling of prescriptions.  I'm cannot deal with the stress, so my husband is pursuing various options available.  Stress can kill.  Almost got me.  God bless you and keep you safe, Linda. Smiley Happy jlp