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Info Seeker
Posts: 2
Registered: ‎04-19-2011

AARP Mail Order Prescriptions use Optumrx which is a joke.

Message 31 of 32 (8,094 Views)
I signed up for the AARP Medicare RX program last year in 2012 with my local pharmacy. No problem with this until I received a email about the Mail Order option for a 3 month supply of my prescriptions. I checked into this program which is with a company called OptumRx located in California. It took me several weeks using the internat connection for OptumRx to sign up but I eventually signed up and then ordered my prescriptions. At the time I signed up I was already in the donut hole so I did not receive any major discounts. The next refill that I sent in took a very long time to complete since the OptumRX web site was extremely slow and crashed a lot. That was back inOctober of 2012.
I stayed with the same Medicare RX program with AARP and in January of 2013 I tried to place an order for my refills. I expected that after 3 months of operation the OptumRX web site would have been improved and would work better. My suprise is that the OptumRX web site was now considerable worse than I had experienced before.
The web site is so slow and again crashes constantly so that after 3 hours of trying I just quit and placed my refills with my local drug store.
Why AARP and United Health would allow such a bad company to handle there mail orders for Medicare RX is just a major failure of customer satisfaction and good will.
If you want decent mail order service don't sign up with OptumRX. If you do you will be sorry.
Info Seeker
Posts: 2
Registered: ‎04-19-2011

AARP Mail Order Prescriptions use Optumrx which is a joke.

Message 31 of 32 (8,098 Views)
I signed up for the AARP Medicare RX program last year in 2012 with my local pharmacy. No problem with this until I received a email about the Mail Order option for a 3 month supply of my prescriptions. I checked into this program which is with a company called OptumRx located in California. It took me several weeks using the internat connection for OptumRx to sign up but I eventually signed up and then ordered my prescriptions. At the time I signed up I was already in the donut hole so I did not receive any major discounts. The next refill that I sent in took a very long time to complete since the OptumRX web site was extremely slow and crashed a lot. That was back inOctober of 2012.
I stayed with the same Medicare RX program with AARP and in January of 2013 I tried to place an order for my refills. I expected that after 3 months of operation the OptumRX web site would have been improved and would work better. My suprise is that the OptumRX web site was now considerable worse than I had experienced before.
The web site is so slow and again crashes constantly so that after 3 hours of trying I just quit and placed my refills with my local drug store.
Why AARP and United Health would allow such a bad company to handle there mail orders for Medicare RX is just a major failure of customer satisfaction and good will.
If you want decent mail order service don't sign up with OptumRX. If you do you will be sorry.